GeniePoint

The Nationwide EV Charging Network provided by Equans EV Solutions.

This page is monitored between 9-5pm Monday-Friday. 0800 999 4240 / [email protected]

[GeniePoint @GeniePointEV]

@marccayfordDP Good Afternoon Marc, if there is anything else we can help with, please do not hesitate to get in touch. Have a lovely day. Kind Regards, GeniePoint Support

[GeniePoint @GeniePointEV]

Thank you for your message.

To report an issue concerning the misuse of an electric vehicle parking bay, please contact the local council or report to the Premier Inn.  The council take responsibility for the enforcement of most parking restrictions, and should be able to assist you further with this matter. As GeniePoint chargers are installed at various locations, many of which are situated on privately owned land where parking is managed by third-party operators.

Should you have any further questions, or require any assistance, please do not hesitate to contact us again.

​Thank you for choosing GeniePoint

[GeniePoint @GeniePointEV]

@amdmad70 Good Afternoon Neil. Could you please provide the location of the charger? This will enable us to investigate the matter further for you. Kind Regards GeniePoint.

[GeniePoint @GeniePointEV]

@TheSimonC90 Hi Simon,
Thank you for contacting us regarding the charger, we have investigated and can confirm there has been a number of successful charges over the past few days, Can we ask when your at the charge point to call us 0800 999 4240 and we can assist.
kind regards

Geniepoint

[GeniePoint @GeniePointEV]

@leejwilliams Hello Lee, Thank you for contacting us we can confirm this charger is no longer in operation,

kind regards

Geniepoint

[GeniePoint @GeniePointEV]

@AlwaysAnAngel72 Hi Caitlyn,

Thank you for your message. Unfortunately this charger has been removed from our network.

For more information please contact our Customer Services team on 0800 999 4240 who should be able to assist you with alternatives.

Kind Regards,

GeniePoint Support

[GeniePoint @GeniePointEV]

@TheSimonC90 Hi Simon,

Thank you for bringing this to our attention. We will of course investigate and address any issues found.

If you experience any issues in future, please don't hesitate to contact us. We are on hand 24/7 to help.

Kind Regards,

GeniePoint Support

[GeniePoint @GeniePointEV]

Hi Tom,

Thank you for your email, please accept our apologies for any confusion. The £35.00 is reserved or "ringfenced" in your bank account. Once your charge is complete, the cost of the charge will be debited from the reserved amount, if your charge costs less than £35.00, the remainder will be released. If a charge does not take place, the £35.00 is automatically released back to your bank account.

If we can be of any further assistance, please do not hesitate to contact our Customer Services team on 0800 999 4240.

Kind Regards,

GeniePoint Support

[GeniePoint @GeniePointEV]

Good Morning Amanda. We are aware of the issues with this charger and our faults team are currently investigating. As such, we have marked this charger as faulty on our map, we appreciate your patience while we try to resolve the issue. Please be assured that if they are able to resolve the problem remotely, it will immediately appear as available on our live map. In the meantime, the nearest GeniePoint charger is 2.5 miles away at Leigh Park Municipal Car Park GP10665. If we can be of any further assistance, please do not hesitate to contact us. Kind Regards, GeniePoint.

[GeniePoint @GeniePointEV]

@pompeyawayman Thank you for your message. The overstay fee has been imposed to make sure that no customer has to wait longer than 90 minutes to charge their vehicle. Thanks, GeniePoint

[GeniePoint @GeniePointEV]

Network Service Update – Issue Resolved

We sincerely apologise for the inconvenience caused by the recent outage. Our network SIM provider has now resolved the issue, and GeniePoint chargers are back online.

Please rest assured that we are closely monitoring the network to ensure stability.

If you continue to experience any problems, please contact our customer service team for assistance:
📞 Phone: [phone]
📧 Email: [email protected]

Thank you for your understanding and patience during this time.

[GeniePoint @GeniePointEV]

Customer Service Contact Number: 0800 999 4240
Customer Service Email Address: [email protected]

We will share an update as soon as the issue is resolved. Apologies for any inconvenience, and thank you for your patience.

[GeniePoint @GeniePointEV]

Network Service Issue

Unfortunately our network sim provider is currently experiencing an outage again, which may hamper our ability to communicate with our chargers and as a result you may experience problems at our GeniePoint chargers.

[GeniePoint @GeniePointEV]

- Starting a Charge: You can try using any RFID card on the RFID reader, but please note this may not always work.
- Stopping a Charge or Stuck Cables: If you're unable to stop charging or have a stuck cable, please press the emergency stop button where available. If that doesn’t resolve the issue, call our customer service helpline for assistance.

[GeniePoint @GeniePointEV]

Good News! Our network sim provider has fixed their network issue, so GeniePoint chargers are back online. If you continue to have any issues charging, please contact our customer service helpline.

Customer Service Phone Number: 0800 999 4240
Customer Service Email Address: [email protected]

[GeniePoint @GeniePointEV]

Network Service Issue
Our network sim provider is currently experiencing an outage which may hamper our ability to communicate with our chargers and as a result you may experience problems at our GeniePoint chargers.
- Starting a Charge: You can try using any RFID card on the RFID reader, but please note this may not always work.
- Stopping a Charge or Stuck Cables: If you're unable to stop charging or have a stuck cable, please press the emergency stop button where available. If that doesn’t resolve the issue, call our customer service helpline for assistance.
Customer Service Contact Number: 0800 999 4240
Customer Service Email Address: [email protected]
We will share an update as soon as the issue is resolved. Apologies for any inconvenience, and thank you for your patience!

[GeniePoint @GeniePointEV]

Thinking of going electric or upgrading your EV this year? ⚡

You're in luck! @Independent has rounded up the best used electric cars available in the UK.

👉 Check it out: https://t.co/cDg2crp8In

#EVBuyingGuide #ElectricVehicles #SustainableDriving #GoGreen

[GeniePoint @GeniePointEV]

How do you keep your EV running smoothly in the colder months? ❄️

Whether it’s preheating your car, planning charging stops, or anything in between, share your best tips in the comments 🔥

#EVWinterTips #StayCharged #EVCommunity #WinterDriving

[GeniePoint @GeniePointEV]

Exciting news: the Ford Puma goes electric! 🚗 ⚡

Ford is set to electrify one of its most popular models with the upcoming Ford Puma Gen-E, a fully electric version of the beloved compact SUV.

Check out the full article here: https://t.co/hfAJWIBmj5

#EVs #FordPuma #EVNews #DriveElectric