bp pulse

Providing EV charging solutions across the UK
Twitter customer service hours are Mon-Sat 8-6
24/7 support at [email protected] or [phone]

[bp pulse @bppulseuk]

@MarkWoollard3 Hi Mark, you're very welcome, and thanks for taking the time to get back to us. 😊
We're really pleased we could help, and it's great to hear our response was appreciated. Thanks again for reaching out, and we hope to see you charging with us again soon. ⚡Paula, bp pulse team

[bp pulse @bppulseuk]

@edwardwhite Hi Edward, thank you for getting in touch and for bringing this to our attention. We’re sorry for the inconvenience caused by the charging post being unavailable. The unit is an older charger, and we’re currently awaiting an engineer visit (cont) https://t.co/ysdayhp2lM

[bp pulse @bppulseuk]

@edwardwhite Hi Edward, thanks for your reply. At this stage, we can't confirm whether the charger will need replacing, as that decision will be made by our engineering team following their assessment. While an engineer has not yet attended the site, (cont) https://t.co/IvxfASZtjA https://t.co/6ZicrMBv6t

[bp pulse @bppulseuk]

@edwardwhite Hi Edward, thank you for the reply we have followed up with our network team regarding the repair of charger 1317, however we don't have a scheduled date on file at this time. Just for context this charger was initially installed in 2014 (cont) https://t.co/H1WUn9VRR3

[bp pulse @bppulseuk]

@BrumCityGuy Hi BrumCityGuy, thank you for taking the time to share your feedback. We’re sorry to hear about the issues you’ve experienced at the Kingsbury Road, Erdington location, particularly with the broken brush and the vacuums not working as expected. (cont) https://t.co/UUlkvy9po3

[bp pulse @bppulseuk]

@biggc1970 Hi @biggc1970, thanks for your feedback. We're sorry to hear you're having trouble registering on the app.
We can appreciate how frustrating it must be when the process won't move past the email address step. Please try uninstalling and (cont) https://t.co/wGbiMPaDAz

[bp pulse @bppulseuk]

@pardy_andy1 Hi Andy, thanks for your feedback. We appreciate your patience. The chargers currently require a response from the manufacturer before repairs can progress. At this time, we do not have a timeline for resolution, as we're still awaiting (cont) https://t.co/I6Q4n1ljcO

[bp pulse @bppulseuk]

@papermate2011 Hi Kiran, thanks for reaching out. We're sorry to hear you're having trouble with your home charger.
Our home chargers were supplied with a 3-year warranty, and unfortunately we're unable to offer repairs or replacements once the warranty (cont) https://t.co/aWFZeHZ209

[bp pulse @bppulseuk]

@markythesparky1 Hi Mark, thanks for sharing this with us. We're really sorry to hear you've continued to experience issues, especially after we provided the credit to try and make things right.
We can appreciate how frustrating it must be when the app (cont) https://t.co/A9SqbqMr2g

[bp pulse @bppulseuk]

@Scottykq5v Hi Scotty, thanks for your feedback. We're sorry to hear you've found the South Queensferry site unavailable when you've needed to charge.
We understand how frustrating that can be, especially when you're relying on the charger. Our team (cont) https://t.co/zyzzHINjPQ

[bp pulse @bppulseuk]

@mjb8028 Hi Mark, sorry for the poor experience and the frustration this has caused. We understand how disappointing it is to feel our chargers are less reliable than others on the UK network, especially when it affects your confidence to use them (cont) https://t.co/mV5wvgvH5h

[bp pulse @bppulseuk]

@jhactually Hi, we're sorry to hear about your experience and appreciate how upsetting and frustrating this situation must be.
The £60 pre-authorization is a temporary hold used to verify the payment method before charging begins. If a charging attempt (cont) https://t.co/5OO5r1VVKO

[bp pulse @bppulseuk]

@Robertodicabio Hi Robertodicabio, thanks for letting us know — we’re sorry to hear you’re having issues with the app, that’s not the experience we aim to provide.
We’d recommend uninstalling and reinstalling the app, as this often helps ensure the latest (cont) https://t.co/2rraGLvDm9

[bp pulse @bppulseuk]

@stuarttaylor79 Hi Stuart, please complete the bp pulse live enquiry form at https://t.co/kRPGTuAu9t and the relevant team will be in touch. Julia, bp pulse

[bp pulse @bppulseuk]

@ArthurSwindel Hi Arthur, thank you for taking the time to let us know. We’re sorry to hear that you encountered our chargers vandalized with cut cables — that’s certainly not the experience we want our customers to have. This has been reported to our (cont) https://t.co/SboDBhK1Ef

[bp pulse @bppulseuk]

@balloon Hi David, thank you for taking the time to let us know. We’re sorry to hear you’re experiencing issues with the bp pulse app on your iPhone — that’s not the experience we want for our customers. We’d recommend uninstalling and reinstalling (cont) https://t.co/tSlEz7qbAE

[bp pulse @bppulseuk]

@ArthurSwindel Hi Arthur, thanks for sharing your feedback with us. We're sorry to hear about the condition of the chargers you encountered. While we do occasionally see instances of vandalism, we're actively working to minimize this wherever possible. (cont) https://t.co/gKRU4V6pw7