bp pulse

Providing EV charging solutions across the UK
Twitter customer service hours are Mon-Sat 8-6
24/7 support at [email protected] or [phone]

[bp pulse @bppulseuk]

@ArthurSwindel Hi Arthur, thanks for sharing your feedback with us. We're sorry to hear about the condition of the chargers you encountered. While we do occasionally see instances of vandalism, we're actively working to minimize this wherever possible. (cont) https://t.co/gKRU4V6pw7

[bp pulse @bppulseuk]

@cliffscab Hi Cliff. Thanks for bringing this to our attention, and we’re really sorry about your experience. At our bp pulse–owned locations, we’re improving signage and increasing monitoring to help prevent this. Where we don’t control the car park, (cont) https://t.co/M8IpfAKcMC

[bp pulse @bppulseuk]

@BulbucEuge82979 Hi Eugen. Thank you for your message. We're sorry this happened to you. To enable us to investigate you query further, please drop us a private message or a message to [email protected]. We will be happy to help. Paula, bp pulse

[bp pulse @bppulseuk]

@Boyintheband Hi Michael. Thank you for your message. We're sorry to hear that this is happening to you. To enable us to help with your query, could you please send us your details to [email protected]. We'll be happy to help you. Paula, bp pulse

[bp pulse @bppulseuk]

@VOliverJenkins Hi there 🙂

An overstay fee applies if a vehicle remains connected for more than 90 minutes. This is to help keep chargers available for other drivers who need to use them.

If your vehicle finishes charging and stays plugged in until (cont) https://t.co/ZACCzjrIrc

[bp pulse @bppulseuk]

@deratoul Hi Lukas, thanks for flagging this — we understand this can be frustrating.

The £60 you’re seeing is a temporary pre-authorisation hold, not the final cost of your charge. The actual amount for your session will be charged, and the remaining (cont) https://t.co/cziFpOPqph

[bp pulse @bppulseuk]

@itsleemorris Hi Lee, thanks for the update — we really appreciate you sharing this!

We’ll be sure to pass this on to our development team so they can take a closer look.

Thanks again for letting us know! Julia, bp pulse

[bp pulse @bppulseuk]

@sytematt Hi Matt. Thank you for letting us know. We're sorry you found our chargers in this state. Our team is aware and will be visiting the location as soon as possible. Once again, thank you for the heads up, gives us the chance to improve where (cont) https://t.co/M3T0bWkBFM

[bp pulse @bppulseuk]

@AC35301 Hi Andrew. Thank you for letting us know. We are really sorry to hear about the parking ticket. Parking restrictions are managed by the site owner and are separate from your charging. If you choose to appeal the decision made by the operator, (cont) https://t.co/GxxY9FnFat

[bp pulse @bppulseuk]

@wintonsauto1 Hi Neil, thanks for providing your details. We’ve just sent you an email with an update on this. If there’s anything further you need, simply reply to the email and our team will be glad to assist. Julia, bp pulse

[bp pulse @bppulseuk]

@debabrataray Hi Debabrataa, thanks for flagging this and we're sorry for the confusion caused.

The chargers at Vicus Way are no longer on the bp pulse network and have migrated to a new charge point operator, that’s why they no longer appear in the (cont) https://t.co/qPoFCg558r

[bp pulse @bppulseuk]

@DominicJCarter Hi @DominicJCarter. Thanks for getting in touch.
Our overstay fees are designed to ensure fair access to chargers for all EV drivers. We apply these charges only after a reasonable grace period to allow you to move your vehicle once charging (cont) https://t.co/CDIKzxOW74

[bp pulse @bppulseuk]

@gman21 Hi, we're sorry to hear you're having trouble with the app and subscription process. Please send us a direct message with more details (including the email address linked to your account), or contact our team at [email protected] and we’ll (cont) https://t.co/GjgPEQedxA

[bp pulse @bppulseuk]

@climbtechy Hi, thanks for your comment. Our pricing reflects the cost of providing public rapid and ultra-rapid charging, including equipment, installation, grid connections, ongoing maintenance, land costs and 24/7 customer support. You can view (cont) https://t.co/00032OfxQH

[bp pulse @bppulseuk]

@FergieThfc Hi, thanks for the update and for sharing the photo. This unit is currently in unavailable, and our engineers are aware of the issue. Unfortunately, we don’t have a confirmed timescale for when it will be back in service. Please keep an (cont) https://t.co/tqTBRPlaF1

[bp pulse @bppulseuk]

@f0rbesy Hi Daniel, thanks for checking in. Unit 11720 is currently in maintenance, and while we don’t have a confirmed timescale just yet, it will reappear on the bp pulse map as soon as it’s back in service.

In the meantime, there’s another bp (cont) https://t.co/v9yAv1hkGn

[bp pulse @bppulseuk]

@biffy_yule Hi, you can reach our Customer Care team by email at [email protected]. Alternatively, feel free to send us a DM here and we’ll be happy to help. Julia, bp pulse