@glastonbury Ordered some mech online and havent received it. Been over a month. Tried contacting sandbag but they are possibly the hardest people to get hold of. Left voicemails and emails yet still nothing. Are they still trading? Cheers
@crystalski Id also like you to read your Crystal snow promise T&Cs, your sending us to a resort which is basically closed the only slope open is the baby learning slope. This is some sort of nightmare
@crystalski Weve just been emailed regarding our trip to Borovets on the 7th. Your are sending us to a resort with 3.5km out of 58km of runs open. Surely allow us to change our holiday to another time/destination. Your sending us in the hope it snows when we arrive
@crystalski Hi Haley, this is totally unacceptable. I have been in contact weeks before regarding the current situation in Borovets and i was told to wait for contact as you are only dealing with a week in advance. Theres no snow. Why wont you just accept defeat and let us change the dates?
@crystalski Hi Emily, regarding wether it snows or not. You are sending us to a resort with minimum slopes & lifts open. Can we not swap to alternative dates? We dont want to cancel?
@crystalski We are due to head out to Borovets On Jan 7th. We have been trying to contact and have been on your hold line for nearly 2 hours. There is no snow forecast due anytime soon and there are only learner slopes open. When will we be offered an alternative? Getting worried
@crystalski Hi Arlete, is it worth us booking something else and claiming back our refund as unfortunately we are limited to dates due to work commitments? Really dont want to try and sort a holiday out the day before we fly? Any advice? Cheers