@xero is work still underway, as the issue I was discussing has this latest update: "this work can not commence until the modernisation of other, related systems is complete." (Ethan M (Admin, Xero) June 30, 2023) (allow duplicate contact names)
@gerardmongan Hi Gerard, just to reiterate here, too - work on improving contacts is now underway. Please be aware it's a major architectural revamp so it won’t be a quick fix. We'll share updates on key milestones on the feature request thread. ^JL
Is it though, because latest news I heard was "this work can not commence until the modernisation of other, related systems is complete." (Ethan M (Admin, Xero) June 30, 2023)
May we have a PUBLIC update on this serious flaw in your software please? Or at least an update on the Feature Requst Thread?https://t.co/YrLTwWHYy5 @Xero@xerousers@XeroUsersUK
@gerardmongan Hi Gerard, just to reiterate here, too - work on improving contacts is now underway. Please be aware it's a major architectural revamp so it won’t be a quick fix. We'll share updates on key milestones on the feature request thread. ^JL
@virginhelp@virginmedia impractical to hold hour+ again on phone 2 speak 2 someone. May miss an appointment Tuesday & prob be charged for it as I can't contact anyone 2 rearrange as it not appearing on MyVM App as promised. why ALWAYS busier than 'normal'? +I have a bill query
@virginmedia@virginhelp from whatsapp: "we are busier than expected today and as a result you may have to wait for a while to get connected to a member of the team".
Why ALWAYS busier than expected?
tip: expect to be busier as you always seem to be busier than expected.
Before signing up to @Xero I strongly suggest that you read this thread, especially if you deal with the general public and you may encounter more than one customer with the same name: 'Contacts: Allow duplicate contact names' https://t.co/v3iVm3oKVl
@Xero@manguitartech@AnnaPDE@MerlinUnwin 4.Sorry team, we did hope we'd be further along at this point. .... I can assure you we're still intent on delivering the ability to have more than one contact, with the same name in an org, although tbh it's looking to be a 2018 release.
@Xero@manguitartech@AnnaPDE@MerlinUnwin 3.Hi again, right now the Contact Name is the unique identifier in Xero for each Contact. No updates in the pipeline to allow for a unique identifying number for a contact, but if that changes we'll let you know. Just for context, do you all here use the Contact Account Number?