Gerry Brown

aka The Customer Lifeguard - Passionate about the return of real customer service, full time customer experience activist, ex-marathoner, & frequent Canadian

[Gerry Brown @gerrybuk]

@pdfguru_com This company claims to have millions of customers & millions of downloads, but it's very unlikely as they have very questionable business practices that include signing you up for subscriptions that you don't want and then refusing refunds. Avoid at all costs

[Gerry Brown @gerrybuk]

On April 7th I'm going to be running in the Brighton 10k event to help raise money for the Brighton & Hove Albion Foundation, the official charity of B&HA Football Club that helps small communities in Sussex,
Your support would be most appreciated
https://t.co/DaWZ80HfpE

[Gerry Brown @gerrybuk]

Delighted to join the Brighton & Hove Albion Fan Advisory Board (FAB). Looking forward to representing my fellow MyAlbion+ members and making it an even better fan experience for all.

[Gerry Brown @gerrybuk]

@AndyNaylorBHAFC It's a shame they don't have any players that can take a corner or a free kick or can reach a ball in the penalty area. But they play tika taka football very well! Unfortunately that doesn't win games against teams that work hard and chase every ball.

[Gerry Brown @gerrybuk]

Albion Fan Advisory Board nominees announced via @OfficialBHAFC https://t.co/x4lK2VRYSN

[Gerry Brown @gerrybuk]

I'm delighted to be on the short list for the Brighton & Hove Albion Fan Advisory Board & hope that my fellow fans will consider voting for me. There is info & the chance for season ticket holders, MyAlbion+ & 1901 members to vote, on the BH&A & BHA FAB websites #BHAFAB #BHAFC

[Gerry Brown @gerrybuk]

I'm delighted to be on the short list for the Brighton & Hove Albion Fan Advisory Board & hope that my fellow fans will consider voting for me. There is info and the chance for season ticket holders, MyAlbion+ & 1901 members to vote, on the BH&A and the BHA FAB websites #BHAFAB

[Gerry Brown @gerrybuk]

https://t.co/2CX2yBYYO9
Delighted to contribute to this month's Modern Insurance Magazine (p55) & to participate in the Insurance Roundtable on "Meeting Customer Expectations in Challenging Times"

Thanks to @ModInsuranceMag

[Gerry Brown @gerrybuk]

@WestJet Any plans to fix your member login before 2024? Or is just another example of the total disdain you have for customers?

[Southern @SouthernRailUK]

⚠️ Heavy rain flooding the railway is causing disruption to services between Haywards Heath and Lewes this morning.

ℹ️ More info to follow...

[Gerry Brown @gerrybuk]

@SouthernRailUK Nice going you pathetic, useless, incompetent, inconsiderate brain dead morons!

[Gerry Brown @gerrybuk]

@SouthernRailUK @NetworkRailSE Nice going MORONS! No extra carriages on major routes despite no trains going to Victoria. Perhaps the overpaid underachieving scumbags that "run" Southern need to see what passengers have to put up with. But that would assume they have any brain cells!

[Gerry Brown @gerrybuk]

I’m taking part in, & I hope completing, the London Walk 2022 kicking off at 9pm on Saturday 19th March, with both a 10km or Marathon route available (I’ll be doing the marathon)
Please donate via my Just Giving page below & help me help those in need.
https://t.co/WmdQSIjM4e

[Gerry Brown @gerrybuk]

@JaseClarke_CX @Hermesparcels Someone at Hermes will probably throw it over the fence to you!

[Gerry Brown @gerrybuk]

@footballdaily Yes a history lesson, the recent history that these "fantastic" players have scored 4 goals in their last 8 games & that he needs to understand the definition of insanity. I just hope that someone in the club does & is urgently seeking someone that can score before it's too late

[Gerry Brown @gerrybuk]

@SGNgas @ofgem This what "working hard" means to SGN on Oathall Road in Haywards Heath. Nobody working at 3:00 on a Friday afternoon & days of traffic chaos throughout the town because of this & many other unoccupied sites, which is a common feature of "upgrading" their network.

[Gerry Brown @gerrybuk]

@TLRailUK, @RailDeliveryGrp Nice going you incompetent clowns. And you want us to rush back to get on trains.Truly pathetic service.

[Gerry Brown @gerrybuk]

@JaseClarke_CX Vote leave Lying? No, that can't be - say it ain't true!

[Gerry Brown @gerrybuk]

@JaseClarke_CX @ShellEnergyHome Ah yes, Shell Energy another example of truly appalling customer service. I just switched my energy supply from them to Octopus & was told it would take up to 9 weeks to get the refund on my account. The initial payment on sign up was taken after 9 minutes. My advice, switch now!

[Gerry Brown @gerrybuk]

First Parkrun in two years. Great to be back at Claire Park in Haywards Heath and a big thank you to all the volunteers that make it happen. No PB today, but just glad to be there! @parkrunUK