"We got into funeral service to work w/ families & to be in our communities. CRäKN is another tool to add to your toolbox to reduce redundancies & allow you to do more of what you wanted to do...." —Becky, Funeral Director in Michigan https://t.co/AeD4ZPBGn1
You may have heard us talk about "customer success" at some point...
So what is customer success, anyway? And how does that differ from customer service? https://t.co/2Ah10PbcQr
"We see the effects of a long-life missed or a life shortened unexpectedly. So we know how important it is to live each day to its fullest. We all experience challenges, and sometimes we need some help to face them..." https://t.co/VEuDzQ1A4b
Training is one part of the formula for employee growth at your funeral home—and another part of that formula is coaching your staff https://t.co/gBsDWbbhof
"We got into funeral service to work w/ families & to be in our communities. CRäKN is another tool to add to your toolbox to reduce redundancies & allow you to do more of what you wanted to do...." —Becky, Funeral Director in Michigan https://t.co/AxZamcN8Ee
CRäKN POD gives you everything you need to be able to design + print materials that are personalized & branded. Improve customer satisfaction with personalized bookmarks, casket panels, candles, folders, brochures, register books, stationery—& more
https://t.co/ogucpftUyx
Here are 5 powerful questions you can ask to help evaluate how well you’re doing in creating that memorable experience with high quality service—every step of the way—with your families https://t.co/jPTRxVw206
Cirque du Soleil is a great example of having the courage to take a stance, even if that stance challenges the conventions of an entire industry.
Here's what funeral professionals can take away from Cirque du Soleil's story. https://t.co/2RJZvFfhgo
Many funeral homes have been family-run for years, and eventually make the call to hire outside the family. Proactively talk about the family’s values and make sure there is synchrony between the values your family has, and the values of any new hire https://t.co/msfclAQwMd
A potentially overlooked business skill is that of harnessing #empathy. Empathy can be used to improve how you listen, to better connect with families, and to see opportunities in how your funeral home operates. But how do you build empathy in your staff? https://t.co/Y2XCYObQ5D
One of the problems with chronic stress or burnout can be that people take pride in what they perceive as being “mentally tough.” But here is how, as a funeral professional, you can step back and make changes before it's too late. https://t.co/0wDbuaghEi
Lessons in grieving and living: Annette McGivney shares that—much like many other people—she’s learned a lot about the healing power of human and animal bonds through the loss of her pet https://t.co/n1APs17Acg
When done right, content drives traffic to your site, helps families consider end-of-life issues & it lets them know more about their options. Here’s how you can start with a strategy & stick with it when it comes to creating high quality content
https://t.co/t9X3xyetdm