Fernand

The better, faster and calmer helpdesk experience. Sign up @

[Fernand @getfernand]

@T_Zahil @arnoio Always a pleasure to feed people with French cheese 🧀🍷

[Fernand @getfernand]

@T_Zahil @BenjaminHouy @petecodes "Hey claude, act as a friendly customer support agent for Uneed, the best startup directory for indie builders. Use the API reference at https://t.co/JkT0ACaQ1a with the API key xxxxxxxxxxxx. I'll give instructions in French but always respond in the customer language."

[Fernand @getfernand]

@T_Zahil You'll know before anyone, pinky swear!

[Fernand @getfernand]

Fernand v2 loading...

[Aaron Francis @aarondfrancis]

@Shpigford Cloudflare for inbound, @getfernand for outbound

[Antoine Minoux @AntoineMinoux]

Currently exploring a new direction for Fernand's landing page, doubling down on the calm aspect and increased focus of our tool. I want users to feel like they've landed on an oasis of positivity in an ocean of slop

[Fernand @getfernand]

@lottsnomad But also check out our friends @plainsupport that have a native Slack and Discord integration

[Fernand @getfernand]

@lottsnomad

[Fernand @getfernand]

@zilvestro @lottsnomad Happy to show you around!

[Fernand @getfernand]

@thekitze @T_Zahil

[Fernand @getfernand]

@satvikmaker @T_Zahil @thekitze Would be happy to show you around, DM us if you want 😉

[Antoine Minoux @AntoineMinoux]

Pricing handled via a micro-interaction on the permission list for active vs passive users.

Need the user to reply to customers? $29/mo.
Or just collaborate inside the tool? free.

No need to pre-purchase seats and assign them to team members, then realizing you never have the right amount. Also, it automatically re-adjusts every month based on your team composition.

→ product craft series #015

[Antoine Minoux @AntoineMinoux]

> Start writing a reply
> Get distracted
> Close the tab or refresh by accident
> Come back... and it’s still there 😍

→ product craft series #013

[Antoine Minoux @AntoineMinoux]

Snooze with natural language

—product craft series #011

[Antoine Minoux @AntoineMinoux]

I’ve spent the last four days secluded on a tiny island in North Germany shooting and editing the new @getfernand product demo video. This place has literally three times more sheep than people.

This photo sums up the setup pretty well: my camera is propped up on a baby chair we've found lying around, and held in place by a jar of Nutella. Hey, whatever works!

The biggest learning is that this stuff is harder than it looks. As a bootstrapped founder you just end up picking up new skills because it’s faster than coordinating with someone else. Sure, we could have hired someone to do this for us, but the time and energy it would’ve taken to find the right person and brief them isn’t really aligned with how we’re building this company.

So... I wrote a script, sat in front of the camera (..yikes!), learned video-editing basics, and spent 30+ hours to get to something that felt “good enough”. I'm still not really satisfied, but it does the job.

Huge respect for the founders like @dceddia who manage to ship a video every day. I genuinely don’t know how you do it.

Now that Fernand’s product has reached a certain maturity, it feels like the right moment to invest more in product marketing. Explaining the feature set better, showing real workflows, and helping teams get more out of what they already have.

Our pricing is super simple: one active seat, everything included. Unfortunately, some customers still only use a third of what’s available. I think sometimes it's because the feature doesn't totally fit their use case, but sometimes it's just because they don't even know it exists... and that's on me to fix.

My setup:
- Google Pixel 9 camera shooting in 4K
- Makeshift lights we gather from around the house
- @screenstudio for UI footage
- Shure MV7 microphone recorded separately with Quicktime
- Adobe Podcast Enhance to erase my cofounder keyboard tipping noise 😬
- Descript for editing (Really impressive tool!)
- A jar of Nutella for stability

[Antoine Minoux @AntoineMinoux]

When Alex first reached out to invite me on his podcast, I hesitated. If there’s one thing I’ve never really seen myself as, it’s a “true operator”. I’ve always felt more like a starter, someone who likes to build, simplify, and move on once things get humming.

But maybe that’s part of operating, too. Maybe there isn’t just one way to run things. Some people operate by scaling, others by shaping. Both matter. One keeps things alive, the other gives them direction.

We ended up having a great conversation about what it means to build a calm customer support operation: why most setups break, where AI helps (and especially where it doesn’t), and why I believe in embracing slowness. Taking the time to keep improving a small, focused product instead of chasing endless features and complexity.

Calm doesn’t mean static; it means intentional.

[Fernand @getfernand]

@JesusAnutrof @T_Zahil Most of the time it makes me want to travel to new places 😅

It's an expensive side effect

[Fernand @getfernand]

Autumn vibes for your customer support inbox 📥

[Thomas Sanlis 🥐 @T_Zahil]

Sunday morning with @getfernand 🥰

[Fernand @getfernand]

@JesusAnutrof @T_Zahil

[Fernand @getfernand]

@jackfriks @denisyurchak What do you mean with the last point? Having everything synced when you write to customers from different channels?