Fernand

The better, faster and calmer helpdesk experience. Sign up @

[Fernand @getfernand]

@dctanner @AntoineMinoux Yup, we could totally support thise use case. Actually, this is very close to the core use case (minus your support specific needs are less obvious in the beginning)

Sign up for free, create an API key and feed it your favourite agent, then try it out!

[Fernand @getfernand]

@BenjaminHouy @Asym_Alwali I concur

[Benjamin Houy @BenjaminHouy]

Merci @getfernand for making my life easier by using Jev to classify spam and outreach.

This should save me a ton of time.

[Fernand @getfernand]

@BenjaminHouy 🫡

[Antoine Minoux @AntoineMinoux]

Sorry SEO gurus, dev agencies, VCs asking to invest, recruiters trying to place ppl.... but I'm not even triaging your messages anymore. Cold emailing me is effectively useless.

Potentially the best feature we ever shipped on Fernand, powered by Jev (for now, but likely going to replace with a local open weigh solution soon..)

Oh, and it works with everything. You can just say: A conversation is about... "A bug, but it's not really clear and doesn't include reproduction steps" → AI draft reply "Clarify and ask more details" + send Webhook to create a Linear issue

[Fernand @getfernand]

@igormomentum @attio @clip_wing @tryamie @LogSnag 🫡

[Fernand @getfernand]

@_buf @JackEllis @euboid @plainsupport @FeaturebaseHQ @helpscout Super interesting, thanks for sharing 🙏🏻

[Fernand @getfernand]

@_buf @JackEllis @euboid @plainsupport @FeaturebaseHQ @helpscout Honest curious question, please only answer transparently: anything annoying about having rolled this? whats the biggest con?

🙏🏻

[Fernand @getfernand]

@b3nm4nn @alaymanguy This looks great!

[Fernand @getfernand]

@jackfriks

[Fernand @getfernand]

Support SaaS is becoming infrastructure. I think what @euboid has built will become the norm eventually, which makes a SaaS UI moat less and less defensible

[Wilson Wilson @euboid]

Soooo..... I built this.

And it's already saving me ~4-6 hours/week.

When we receive a support ticket...

→ An agent (codex) is booted up

→ The agent reads our docs on @ferndeskhq, our codebase, our logs on @axiomhq and customer error.

→ If it's a bug, the agent does a root cause analysis and opens a PR + @linear ticket!

→ If it's a feature request, it tracks it on our feedback board.

→ It then, drafts a reply to the customer in my own voice + includes customer success tips.

→ and then creates a handover for me with a note in our support tool (@getfernand)

Now all I need to do every morning is approve, approve approve, reject, approve.

And @ferndeskhq analyzes replies every week and updates our docs so that we get fewer tickets ongoing!

Can't believe this is now possible!!

[Wilson Wilson @euboid]

Soooo..... I built this.

And it's already saving me ~4-6 hours/week.

When we receive a support ticket...

→ An agent (codex) is booted up

→ The agent reads our docs on @ferndeskhq, our codebase, our logs on @axiomhq and customer error.

→ If it's a bug, the agent does a root cause analysis and opens a PR + @linear ticket!

→ If it's a feature request, it tracks it on our feedback board.

→ It then, drafts a reply to the customer in my own voice + includes customer success tips.

→ and then creates a handover for me with a note in our support tool (@getfernand)

Now all I need to do every morning is approve, approve approve, reject, approve.

And @ferndeskhq analyzes replies every week and updates our docs so that we get fewer tickets ongoing!

Can't believe this is now possible!!

[Fernand @getfernand]

This should be reimbursed by your health insurance

[Antoine Minoux @AntoineMinoux]

Inbox zero morning🧘‍♂️

[jack friks @jackfriks]

proud to be a customer of this amazing business. @getfernand has saved me weeks of headaches and stress in the last year alone. perfect tool for me and likely other founders who do their own support.

[Fernand @getfernand]

@euboid @skyfallpowered @conductor_build

[Antoine Minoux @AntoineMinoux]

Just released scoped API keys on Fernand. You can now limit what each key can do (all, read-only, or pick from a list of permissions) so you can give AI agents like Claude Code or Codex access without giving them full control.

[Fernand @getfernand]

Aye aye! 🦜

[Antoine Minoux @AntoineMinoux]

Oh, dang, Fernand is drunk again...

... nah, we just released AI instructions, so you can customize every single prompt to match your tone and workflows. Really tempted to keep our AI agent answer like a drunk pirate now 🤔

[jack friks @jackfriks]

still using @getfernand 8 months later and could not be happier.

calm support and happy customers who know i care is the result

[Fernand @getfernand]

@jackfriks

[Fernand @getfernand]

@T_Zahil @arnoio Always a pleasure to feed people with French cheese 🧀🍷