Satya Nadella reveals why every company may need its own AI model: the model becomes the new company database.
"To me, a model is like the database market."
"A firm should be able to take the tacit knowledge it has and embed it inside weights in a model that they control."
"When somebody asks me how many models should there be, I'll say as many models as firms in the world."
The contrarian part: the value may not sit in one universal frontier model. It sits in each company turning its private operating knowledge into a controlled model.
Companies spent years automating customer service.
Now some are marketing the exact opposite: "Talk to a real person.
In a world full of AI, does human attention become the most valuable service a company can offer?
#ArtificialIntelligence#AI#CustomerService#FutureOfWork