Upserve by Lightspeed

Restaurant POS and management software built for the speed of hospitality. 🍽️🍷📈

[Upserve by Lightspeed @getupserve]

@TinMusic Thank you for the additional information. We've reached out to the team and someone should be in touch to discuss this further. Please let us know if there's anything else we can do to help.

[Upserve by Lightspeed @getupserve]

@Finnegans_Pub Our payments processing partner is experiencing issues. Our team has been working with them through the night to try and get everyone back up and running ASAP. Your system should still capture payments in offline mode, which will then be processed once the issue is fixed.

[Upserve by Lightspeed @getupserve]

@PiyushP0206 @FTC Hello, It looks like a temporary hold was placed on your card at the time of order but, since the restaurant didn't accept the order, it was canceled. The hold should disappear from your balance soon if it hasn't already.

[Upserve by Lightspeed @getupserve]

@HowieSee Hello Howie, Apologies for the frustrations you are experiencing. If you're still in need of assistance can you please DM us with the name and location of your restaurant? so that we may reach out to your account manager for you.

[Upserve by Lightspeed @getupserve]

@mikellr2 You should be able to send a DM now.

[Upserve by Lightspeed @getupserve]

@mikellr2 Hello! We would be happy to help you get in touch with a rep. When you have a moment, please let us know which business you’re affiliated with so our team can follow up with you. Thank you.

[Upserve by Lightspeed @getupserve]

@wendibh Hello Wendi, Sorry to hear about the issues you're experiencing. Could you please provide the name and location of your business so that I can pull up your account and flag it to the support team?

[Upserve by Lightspeed @getupserve]

@MMia666 Hello, if you are still in need of assistance can you please provide the name and location of your business so that we can reach out to the proper agent for you? Thank you.

[Upserve by Lightspeed @getupserve]

Virtual restaurants are a growing trend, and one that any hospitality business should consider when looking to cross the gap into the online world, without the costs of opening a new restaurant.
https://t.co/N3pXRZ73kT

[Upserve by Lightspeed @getupserve]

@PeoriaCraftBrew Hello, we just responded to your DM on Facebook regarding this issue. We will follow up shortly.

[Upserve by Lightspeed @getupserve]

@hamletandghost Hello, We are actively hiring more support professionals to make sure that the needs of our customers are addressed. Thank you for being patient with us during this time.

[Upserve by Lightspeed @getupserve]

@rocker_o and any other necessary information. We'll work to recapture the affected payments and follow up with you as soon as possible. Thank you for your patience. (2/2)

[Upserve by Lightspeed @getupserve]

@rocker_o As of now, the issue with FirstData should be resolved. If you need help with missing payments or unbalanced checks as a result, please email us at [email protected] with the affected check number, a photo of the payment receipt, (1/2)

[Upserve by Lightspeed @getupserve]

@WishboneChicago a photo of the payment receipt, and any other necessary information. We'll work to recapture the affected payments and follow up with you as soon as possible. Thank you for your patience. (2/2)

[Upserve by Lightspeed @getupserve]

@WishboneChicago We apologize for the long wait time currently and any issues resulting from our 3rd Party Processing outage yesterday evening. If you need help with missing payments or unbalanced checks, please email us at [email protected] with the affected check number, (1/2)

[Upserve by Lightspeed @getupserve]

@rjocore989 Hello, We’ve identified an issue with FirstData, Upserve's processing partner, that is causing some customers to experience offline mode. We are monitoring the situation and mitigating as best as we can until the issue with FirstData has been fixed.

[Upserve by Lightspeed @getupserve]

@wdnsday @JulieVerratti Hi Amy, We’ve identified an issue with FirstData, Upserve's processing partner, that is causing some customers to experience offline mode. We are monitoring the situation and mitigating as best as we can until the issue with FirstData has been fixed.

[Upserve by Lightspeed @getupserve]

@PanoGeorgoulis Hi Panos, We’ve identified an issue with FirstData, Upserve's processing partner, that is causing some customers to experience offline mode. We are monitoring the situation and mitigating as best as we can until the issue with FirstData has been fixed.

[Upserve by Lightspeed @getupserve]

@polishqueen313 Hi Joanna, I just spoke to the team and they recommend trying these steps to reconnect your printer. https://t.co/HTbru8FQET