Hi,
We're really sorry that this experience has left you feeling this way.
We just wanted to explain that we never intended to cancel your order and leave you without your T-shirts. We cancelled the original order only so we could refund you in full as an apology for the delay, then immediately created a brand-new order with the exact same two T-shirts at no cost to you. Our hope was that you could still receive what you originally wanted without having to pay for it.
We checked your replacement order again today. It's still in production, and the latest update is that it should be ready to ship within about 1–3 days. As soon as it leaves production, a tracking number will be generated and we'll send it to you straight away.
We know waiting this long is incredibly frustrating, and we're truly sorry. We wish we could make it move faster ourselves. Refunding your payment, replacing the order for free, and asking for it to be prioritised are the only things we're able to do from our side, and we've done all of them because we genuinely want to make this right for you.
We really hope you'll give us just a little more time. We haven't forgotten about your order, and we certainly haven't given up on getting those two T-shirts to you.
Thank you for bearing with us—it truly means a lot.
Hi,
As mentioned in our email, your original order has already been fully refunded. The replacement order was sent to you free of charge as a goodwill gesture.
We are currently experiencing a high volume of orders, so replacement orders require additional processing time. We sincerely apologize for the delay and kindly ask for your patience while our team processes your order.
As soon as your replacement order has been shipped, we will send you the tracking information right away.
Thank you for your understanding and patience.
We’re very sorry about this. After investigating, we found that your order was unexpectedly canceled during fulfillment and, unfortunately, the issue wasn’t brought to our attention.
Had we known sooner, we would have resolved it immediately. A full refund has now been issued.
As a gesture of apology, we’ve also arranged a replacement shipment at no cost to you. If it arrives, please enjoy it with our compliments.
We sincerely apologize for the inconvenience and appreciate your patience.
@ghostpicnics I really would like if you can post my order, placed 3 weeks ago!Since order confirmation I received absolutely nothing..Please update unless you are a SCAM ‼️
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