Stuart Jones

Finder of problems. Director of User Experience for Morgan Stanley at Work. In Calgary, Canada.

[Stuart Jones @gingerbbm_ux]

@SheCalgary @haridassharanya At least some of that is true!

[Stuart Jones @gingerbbm_ux]

Anyone else get halfway through signing IN, only to find out they’re halfway through signing UP? Happens all the time #uxfail?

[Stuart Jones @gingerbbm_ux]

Hint text is a poor educator

[Stuart Jones @gingerbbm_ux]

@sarahdoody Attention to detail is an important attribute, so candidates who've evidently read the job ad closely increase their chances of an interview!

[Stuart Jones @gingerbbm_ux]

@hm_custserv Or you could fix the web app.

[Stuart Jones @gingerbbm_ux]

Still haven't perfected e-commerce, have we? #uxfail @hm_custserv

[Stuart Jones @gingerbbm_ux]

@hm_custserv It’s Canada.

[Stuart Jones @gingerbbm_ux]

Terrific advice on soliciting feedback!

[Andy Budd @andybudd]

So many designers complain about the quality of feedback they get from senior stakeholders, without realising it's often because of the way they framed the request.

[Stuart Jones @gingerbbm_ux]

@osblues @Pandamoanimum Precisely!

[Stuart Jones @gingerbbm_ux]

@guardian if you fix this I’ll subscribe #ux

[Stuart Jones @gingerbbm_ux]

On the hunt for a UX Design Lead to join my team. Got management chops? Bags of design experience? Please get in touch! https://t.co/AXit9PHsXO

[Stuart Jones @gingerbbm_ux]

@Facebook should know better than to use "click here".

[Stuart Jones @gingerbbm_ux]

It’s 2021 and I’m still pasting into a plain text file to remove formatting. Forget about the jet packs. #uxfail

[Stuart Jones @gingerbbm_ux]

@douglasr @RBC @EngineersCanada @APEGA_AB To me, engineer is one of those terms that always needs a qualifier. Unless you work on engines.

[Stuart Jones @gingerbbm_ux]

@JRDN_ @Wealthsimple “Confirm your tax residency” they said. Nothing about requiring a selfie of me. At least everything worked but really.

[Stuart Jones @gingerbbm_ux]

MyAlberta Digital ID requires us to re-verify our accounts every year for no good reason #uxfail

[Stuart Jones @gingerbbm_ux]

@JRDN_ And now I’ve had to jump through a similar tedious process for @Wealthsimple. Enough already!

[Stuart Jones @gingerbbm_ux]

@JRDN_ It’s such a faff. Merchants email me to tell me when my credit card is actually expiring. This makes sense and it’s in their interests, I guess. Didn’t know about the CRA…

[Stuart Jones @gingerbbm_ux]

@Steeltekki @DoorDash @ChipotleTweets I get that delivery is a messy problem to solve but there are ways to mitigate all the things I experienced: 1. Ensure the app works 2. Reward succcessful/timely new customer deliveries 3. Give transparency around refunds

[Stuart Jones @gingerbbm_ux]

First time using @DoorDash. Why does the credit card option do nothing? #uxfail