Gingko Writer

Gingko Writer: a new kind of document that shows both structure & content. Use it to expand your Mental RAM, and think bigger thoughts.

[Gingko Writer @gingkoapp]

@ajufrancis What syntax would you like shortcuts for?

[Gingko Writer @gingkoapp]

@miltonxren Waiting to see what the demand is from my customers. So far, none of asked for this 🙂.

[Gingko Writer @gingkoapp]

Seems we only use Twitter to notify on issues and downtime...

That can't be great for our image 😅.

Rest assured, normally all is well, and our social media silence is the silence of a smoothly running machine 😊

[Gingko Writer @gingkoapp]

Confirmed, we've fixed the issue. Was an error with a single line of code, as these things often are.

[Gingko Writer @gingkoapp]

Gingko Writer has been experiencing intermittent 502 errors for a little while now. It is always resolved seconds later, but it's an inconvenience. Still trying to track down the cause...

Will post again when I have an update.

[Gingko Writer @gingkoapp]

The occasional 502 errors should be resolved now, but I'll leave this pinned until it's been confirmed over 48h.

[Gingko Writer @gingkoapp]

@simon_g Responded to you by support email.

[Gingko Writer @gingkoapp]

@falschgold Our support email is [email protected]. Contact me and I can help you fix this.

Sorry about the issues!

[Gingko Writer @gingkoapp]

@simon_g Thanks for letting me know about this bug... scary indeed!

[Gingko Writer @gingkoapp]

Some users have reported that they cannot see all their documents after the last update. (esp. those imported from old gingkoapp).

Rest assured that this is an issue *displaying* the documents. Your data itself is still safe!

Email me if this happens to you, so I can fix it.

[Gingko Writer @gingkoapp]

@samarthreddy Hi Sam. Please send me an email so I can help you troubleshoot this. Thanks!

[Gingko Writer @gingkoapp]

And we're back online.

Thanks for your patience!

[Gingko Writer @gingkoapp]

https://t.co/U3EqUL9gcN server will be offline for maintenance, starting 11pm EDT tonight.

Expected to go back online 1 hr from then.
(note: you will have to re-login once we're back).

[Gingko Writer @gingkoapp]

@anjgi Still having trouble? Site was down briefly a couple times, but it's been fixed now. Lmk! :)

[Gingko Writer @gingkoapp]

@simon_g Don't see any issues myself, nor has this been reported by anyone else. Still having trouble?

PS: You'll have faster responses if you use the support email for support questions...

[Gingko Writer @gingkoapp]

Seems to be fixed now. Sorry about the downtime.

[Gingko Writer @gingkoapp]

Some unplanned downtime for Gingko Writer this morning. Working on a fix, will post back when everything is back to normal.

[Gingko Writer @gingkoapp]

@MAYoungUK Yes, still in development ☺️. Desktop product underwent a rewrite, it's not yet ready for re-release.

[Gingko Writer @gingkoapp]

16 hours left on Gingko Writer's Product Hunt launch!
https://t.co/4bweDK5SkV

If you're a writer, or part of the #WritingCommunity , check it out! It might be just what you need to move forward with your writing project.

[Gingko Writer @gingkoapp]

@CathrynPearce If you send me an email I can clarify the change, and the options available.

Basically, the "pay what you want" option was being taken advantage of and I decided to try a different approach.