Gisela Fernandes ✝️

Senior Third Party Risk Manager | 🚨 Lead Analytics Engineer at UpholdInc 🛠️

[Gisela Fernandes ✝️ @gisela4team]

I’ve noticed some Uphold customers are having trouble with their transfers (both in and out) still being processed. We’re still using a backup monitoring provider, and their system has flagged more transactions for manual review than usual. Rest assured, your funds are secure; it’s just taking a bit longer for someone to look into the flags. It’s frustrating to see the delays for our customers.

[Gisela Fernandes ✝️ @gisela4team]

It’s completely fixed!

[J Dinnsky @X_FindTruth]

@UpholdInc So is it fixed or no?

[Gisela Fernandes ✝️ @gisela4team]

@CAMPCAWWW Is the cool-off period preventing you from withdrawing your crypto, or are you unable to make any transactions at all?

[Gisela Fernandes ✝️ @gisela4team]

@CAMPCAWWW we’ve tried to DM you but unable to do so due to you not following back. Kindly shoot us a follow and we’ll provide you details regarding your inquiry. We are unable to provide it on public space for security reason

[Gisela Fernandes ✝️ @gisela4team]

We understand your frustration. Cool-off periods can vary depending on how funds were added. Did this restriction appear after a bank transfer or debit card purchase?

[Ned Ryerson @CAMPCAWWW]

@UpholdInc started to move a little crypto and hit a “cool off period” rather quickly. What the heck Uphold?

[Gisela Fernandes ✝️ @gisela4team]

Apologies for your recent experience and we thank you for your patience. Please send a DM with more information and a team member will rectify this. We look forward to assisting you further!

[HobbitChimp @hobbitchimp]

@UpholdInc 4 deposit/withdrawl support tickets in the last 6 months is awful. It’s easier to get $10k cash out of my traditional bank account which has become a monumental feat itself. That comparison says a lot about your services.

[Uphold @UpholdInc]

Onchain deposits and withdrawals were disrupted over the past few days and we’d like to explain what happened: The disruption followed a technical incident at a third-party provider we use to screen cryptocurrency transactions. As a regulated financial platform, we’re required to screen all incoming and outgoing crypto transactions to protect our customers.

We can’t process transactions without the necessary safeguards and therefore had to temporarily pause crypto deposits and withdrawals.

Activating redundancies took longer than expected. Keeping customer money safe is always our priority - but we appreciate how frustrating it is to experience delays. We continue to enhance our procedures and redundant systems to minimize the risk of any repeat of this incident.

We are reaching out directly to those affected.

[Gisela Fernandes ✝️ @gisela4team]

@Grateful69420 Hi 👋,We know this isn’t the ideal experience and apologize for the delay in receiving your funds. Your transaction was likely flagged for a manual review.
Please follow back for assistance and i’ll help resolve this immediately.

[Gisela Fernandes ✝️ @gisela4team]

Hi 👋,We know this isn’t the ideal experience and apologize for the delay in receiving your funds. Your transaction was likely flagged for a manual review.
Please follow back for assistance and i’ll help resolve this immediately.

[Magnum Domains @MagnumDomains]

@UpholdInc ticket #7424291.
It’s been 9 days since I cannot withdraw my XRP.

This is not acceptable.

I also have to make a loan payment and I cannot do it. It gives me a error.

[Gisela Fernandes ✝️ @gisela4team]

Hi there,We know this isn’t the ideal experience and apologize for the delay in receiving your funds. Your transaction was likely flagged for a manual review.
Please follow back for assistance and i’ll help resolve this immediately.

[BurtsBeast @AddisonSports]

@DigitalAssu5 FUCK NANCY, FUCK YOU AND FUCK @UPHOLD.

[Gisela Fernandes ✝️ @gisela4team]

Hey Stuart, Are you still able to access your Uphold account ?

[Stuart N Laufe @StuartLaufe]

@uphold.com

I am writing to your company as [email protected], my debit card is not working on my account how am I supposed to extract money? Furthermore I'm receiving no emails from this company on anything nothing is being sent to me.

[Gisela Fernandes ✝️ @gisela4team]

Hi @StuartLaufe Sorry you’re having trouble receiving our emails. Have you checked your spam folder and confirmed your email notifications are enabled in your Uphold account?

[Gisela Fernandes ✝️ @gisela4team]

@swanssassin @swanssassin Was your bank account still linked to Uphold when the access attempt occurred?

[Gisela Fernandes ✝️ @gisela4team]

@sreed526 Hi there,We know this isn’t the ideal experience and apologize for the delay in receiving your funds. Your transaction was likely flagged for a manual review.
Please follow back for assistance and i’ll help resolve this immediately.

[Gisela Fernandes ✝️ @gisela4team]

USDT availability may vary based on state regulations and account eligibility. Are you no longer seeing USDT listed in your Uphold app, or is trading simply unavailable?

[Loc H Truong @LocHTruong1]

@UpholdInc Does anyone notice that USDT are no longer available on Uphold? Especially California residence.

[Gisela Fernandes ✝️ @gisela4team]

@TSmithHdl Has the transaction been confirmed on the network while still showing as processing in your Uphold account?

[Gisela Fernandes ✝️ @gisela4team]

We understand your frustration with the delayed deposit. Has the transaction been confirmed on the network while still showing as processing in your Uphold account?

[TSmt @TSmithHdl]

@BTCZAYRO 6 tickets opened, 6 tickets deleted/closed without answers. When @UpholdInc stops answering for missing customer balances, you are looking at an exchange in freefall. #CustomerServiceFail #BankRun #Uphold

[Gisela Fernandes ✝️ @gisela4team]

@MagnumDomains Hi there, I apologize for the inconvenience with your account on behalf of the team. I’ve just followed you, kindly follow back and I’ll we’ll get this escalated and fixed immediately. Thanks!

[Gisela Fernandes ✝️ @gisela4team]

@DCForever555 Hi there, I apologize for the inconvenience with your account on behalf of the team. I’ve just followed you, kindly follow back and I’ll we’ll get this escalated and fixed immediately. Thanks!

[Gisela Fernandes ✝️ @gisela4team]

@DCForever555

[Gisela Fernandes ✝️ @gisela4team]

We understand how concerning that is, especially when your assets appear to have disappeared after your transaction . Please don’t make further changes to the account. If you share your ticket number via private message, i can review the case and escalate it for investigation.

[wagmiSAT ⚡️ @wagmiSAT]

@mrcauliman @UpholdInc I also had problems with my withdraws on uphold