Glenda

Mother, daughter, friend - here to help - and complain if I feel the need 😅

[Glenda @glw65]

@gobrightspeed - this is now day 3 of trying to reach an actual human being to help an elderly, vulnerable individual who lives alone and has had no phone or internet service for 5 days. Your Customer support has been abysmal. You are endangering his life with this lack of response!

[Glenda @glw65]

@gobrightspeed aren’t telecom companies legally obligated to prioritize repairs for vulnerable individuals? He has had to call 911 twice in the last 12 months for true medical emergencies. He is extremely anxious about not having a working phone.

[Glenda @glw65]

Hey @gobrightspeed - I am helping an elderly, vulnerable individual who lives alone and relies on his landline for medical emergencies and 911 access. Customer support so far has been abysmal. He reported the outage on 6/30, the repair date offered is 7/7. This is not safe!!