@British_Airways Unfortunately I did not have time to report it at the airport as I had a connection to make. I can provide photos if that helps matters
@British_Airways flew on the Geneva to Heathrow flight yesterday 15.25 departure. And was angry to find that on collecting my luggage it had been extremely badly damaged. 2 wheels have been broken off and the handle has also been damaged. This was a new suitcase for this trip!
@gmdrye Hi George, please accept our apologies for the damage to your baggage. This is certainly not the standard of service you should expect. Did you report the damage at the airport? ^Lacey
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