Georgy Marchuk

[Alex Holt @i_am_holt]

Good support reps solve your problem. Superstar reps make you forget you ever had one, and renew your loyalty to the brand. Often the difference comes down to emotional intuition: recognising the customer’s mood and adapting your response accordingly.

A similar pattern is playing out with agents. LLMs operate at the level of PHD researchers, so with the right context and systems, they are more than capable of solving your problem. The next frontier is delivering empathetic customer interactions with agents.

ElevenLabs builds high EQ agents. As well as sounding completely natural, our agents capture emotional context and respond with the right tone and emotion, either de-escalating, reassuring, or guiding the conversation to a clear resolution. The ideal shape of a customer interaction varies by company, so ElevenAgents can be controlled and monitored at a granular level. And because our platform scales across sales, support and other functions, you can share context across different touch points and deliver delightful personalized experiences for every single customer.

We’re already seeing high EQ agents boosting KPIs at Klarna, Better, Deutsche Telekom and beyond – and we expect emotionally intelligent interactions to become the industry standard.

[ElevenLabs @ElevenLabs]

Introducing Flows Agent in ElevenCreative.

Describe what you want to create and the agent builds your entire workflow - selecting models, creating nodes, wiring connections, and running the generations.

[Jakub Lichman @JakubLichman]

It’s been a blast working on this one with @dabkowski_piotr.

Audio-to-audio model with full emotional and background transfer, capable of cloning source speakers in a controllable way.

We’re giving everyone 15 free minutes on Starter and 30 free minutes on Creator+ subscriptions for the first 7 days, so go give it a try!

[ElevenLabs @ElevenLabs]

Introducing Dubbing v2, our revolutionary new dubbing model.

For the first time, the emotion and performance of the original content is carried over into every language.

[ElevenLabs @ElevenLabs]

Voice creators on ElevenLabs have now earned over $22 million.

We announced $11 million in earnings in November. Six months later, that number has doubled.

[ElevenLabs @ElevenLabs]

Introducing Templates in ElevenCreative.

Ready-made creative workflows. Upload your input, pick a template, get a finished asset - product shots, mockups, style transfers, character sheets, and more.

[ElevenLabs @ElevenLabs]

We’ve cut ElevenAPI and ElevenAgents pricing for self-serve developers.

From today, prices are lower and you can pay as you go:
- Text to Speech is now up to 55% lower cost
- Speech to Text is now up to 45% lower cost
- Agents is now up to 20% lower cost

Performance, quality, and support remain unchanged.

[Mati Staniszewski @mati]

We just crossed $500M ARR and welcomed new investors to @ElevenLabs: BlackRock, Wellington, Nvidia, Santander, Jamie Foxx, Eva Longoria and more.

Natural, human-like communication will be critical to broad AI adoption - and these new investors help us accelerate that work.

[Mati Staniszewski @mati]

In April, we continued shipping for all the businesses who are using AI to transform how they communicate with their audiences - across sales, support and storytelling.

Two common themes and goals across these launches: we are making it easier to get started and benefit from the @ElevenLabs ecosystem, and building things that address the deployment constraints our customers are facing. A quick recap of major product ships across the month, below.

ElevenAgents, for customer experience:
- Agent Templates: you can now get inspired by and use a plethora of templates for conversational agents. Whether it’s a scheduling flow, refund flow or proactive outbound agent, each comes preconfigured with the right integrations, out of the box, and is tested for scale.
- Guardrails 2.0: custom business policies and pre-built protections to keep agents on-topic, on-brand and resistant to manipulation.
- On-prem & on device: our TTS models available to deploy in an environment of any scale. That builds on top of existing AWS & GCP offerings via VPC for agents.

ElevenCreative, for storytelling & marketing:
- Flows & real-time collaboration: making it easier for teams to test different creative ideas without regenerating everything and collaborate across teams.
- Music Marketplace: extending our compensation model from the Voice Marketplace, you can now publish a track created with our music model and earn when it is used. For creators & marketers, this means a wider selection of quality licensed music, ready to go.

We also launched ElevenMusic: a mobile app to listen to and remix music from artists you love. And finally, we refreshed our blog (snapshot below) - making it easier to follow everything that's happening.

Month on month ElevenLabs keeps evolving and each of these ships is a small step towards building a platform that powers the entirety of AI-enabled seamless communication!

[ElevenLabs @ElevenLabs]

On April 11, your credits go 11x further. For 24 hours, every audio and music model in @ElevenCreative costs 11x fewer credits.

That includes Text to Speech, Studio, Music, Sound Effects, and Voices. Create more with the credits you already have.

[Nev Flynn @NevFlynn]

We’re looking for world class website designers to join the Design team at @ElevenLabs.

If this is you, or someone you know, DMs are open 👋

[ElevenLabs @ElevenLabs]

Today, ElvenLabs and ElevenLabs announce an alliance.

Three thousand years in the making.

You may speak with the oracle now.

[ElevenCreative @ElevenCreative]

ElevenCreative now works better for teams.

Shared workspaces, shared credit pools, a centralized content library, and Basic Seats that give your whole team access without scaling seat costs.

Built for creators and marketers producing at scale.

[ElevenLabs @ElevenLabs]

Introducing the Music Marketplace in @ElevenCreative.

Creators, artists, and musicians can now publish and earn from their tracks created with our music model.

[ElevenCreative @ElevenCreative]

Introducing Flows in ElevenCreative.

Our node-based canvas for exploring and generating with the best image, video, voice, music and SFX models. Experiment with models, chain them together and batch execute - all from one place.

[Georgy Marchuk @gmrchk]

@ElevenCreative 🚀🚀🚀

[ElevenCreative @ElevenCreative]

Introducing @ElevenCreative by ElevenLabs.

Millions of creators and marketers use ElevenCreative across voice, music, sound effects, image, and video in 70+ languages.

This is where we share product updates, tips, and the best work from creators using our tools.

[Sebastian Siemiatkowski @klarnaseb]

Great to be on stage with @matiii at @elevenlabs Summit in London. Had the chance to touch upon some important topics that I feel often get misunderstood about Klarna!

Will do my best to summarize the key points in this thread 🧵

[Georgy Marchuk @gmrchk]

RT @matiii: A quick live sample from ElevenLabs Summit: a future where agents are proactive, not reactive, and can understand the emotional…

[ElevenLabs @ElevenLabs]

Introducing Expressive Mode for ElevenAgents - voice agents so expressive, they blur the line between AI and human conversations.

This is an unedited recording of an agent empathizing with a customer at peak frustration.