Board Certified Surgeon in Austin, Texas is whistleblower on US Health Insurance Companies
She was just PULLED OUT OF SURGERY
while her patient was asleep and forced to speak with UnitedHealthcare who tries to cancel patients inpatient stay after surgery who has CANCER
“It's 2025 and insurance just keeps getting worse”
“I've never had this happen before. But during the second deep, I had a phone call into the operating room saying that UnitedHealthcare wanted me to call them about one of the patients who was having surgery”
“So I scrubbed outta my case and I called UnitedHealthcare and the gentleman said he needed some information about her, wanna know her diagnosis and whether whether her inpatient stay should be justified. — I was like, do you understand that she's asleep right now and she has breast cancer?”
“It's out of control. It insurance is out of control. I have no other words.”
@AmericanAir No I can’t file a claim online because I need an incident number. Provide me with an incident number and I would. But your customer service “help” won’t do that.
@AmericanAir you’re a predatory company with horrible support, customer service, and policies. I have $200 of damaged personal property and your only response is “apologies” and that I have to physically come into the airport to “possibly resolve this issue”.
@AmericanAir if your “customer support” team had any shred of actual customer service experience they’d be trying to actually resolve my issue to retain a customer. #AmericanAirlinesSucks
It’s absolutely wild that you would assume this is appropriate or even acceptable to break my belongings and then except me to inconvenience myself to return to “possibly” get support. I can guarantee I’ll NEVER fly with American or any of your affiliates again.
@AmericanAir you should be ashamed about how predatory and inconsiderate your “customer service” team is. YOUR TEAM damaged my suitcase beyond use and damaged a monitor in my bag beyond use and my only course of action is to return to the airport to file a claim?
I've had, "You're a crook, Captain Hook! Judge won't you throw the book at the piraaaaaate" stuck in my head for the last 3 hours. #ArrestedDevelopment