Gomo AU

Hi we're gomo. We’re here to make the whole mobile thing a bit easier. It’s good to go mobile without all that marlarkey!

[Gomo AU @gomoau]

@Real_Okamitengu You can also find further details on how to contact our Complaints Team here → https://t.co/jc43qyuMgR. Sarah (2/2)

[Gomo AU @gomoau]

@Real_Okamitengu Hey there, thanks for reaching out to us here and raising this with us. While gomo is undergoing some changes, we'd request you to raise a complaint → https://t.co/LsUYSzP7Ri for further assistance. (1/2)

[Gomo AU @gomoau]

@VincentCorrigan Hi there, Vincent. You can purchase the eSIM. However, you'll need to activate the eSIM via the Gomo app on your phone. I would recommend viewing if our app is available in your location. Otherwise, we'd recommend purchasing the eSIM in Australia. - Medina

[Gomo AU @gomoau]

@Alessan96435272 Hi there, Alessandro👋
To get in touch with us, please use the Messaging feature in the Gomo app → https://t.co/wgIb2vosri

Or visit our website → https://t.co/bIS4jAkP7Q and click the "Need Help?" button on the right of your screen to start a chat -Talia

[Gomo AU @gomoau]

@cobaltvelvets Oh no, sorry about the trouble with activating your service. ☹️ If you haven't already, we suggest speaking to our Support team via the website instead: https://t.co/YMsCIKoAhd > Need Help.
Let us know how you go. 🙏 ^Sarah

[Gomo AU @gomoau]

@Clarabella88 That's not great to hear, Claire. If you would like to escalate this to a Senior Resolution Expert, please fill out your details on our online complaints form → https://t.co/R1q7cdjb3r and a Case Manager will be in direct contact with you to assist. Sarah

[Gomo AU @gomoau]

@isibelen03 Sorry to hear about your activation experience. If you still need a hand, please get in touch with our Messaging Team on our page here → https://t.co/p8xU9t4YuS and click "Need Help?" to start a chat with our Experts so they can look into this for you.

- Bernard

[Gomo AU @gomoau]

@Unilennium Woohoo! Thanks for the shout-out, we're glad you're enjoying your experience with us! 😊 ^Sarah

[Gomo AU @gomoau]

@bombaatbanavar If you're still needing a hand, please message our Experts in the Gomo app or on our website → https://t.co/p8xU9t4YuS and clicking "Need Help?" on the right hand side of the screen.

Our teams will be able to assist further and investigate - Bernard (2/2)

[Gomo AU @gomoau]

@bombaatbanavar Hi there. Sorry to hear you're having trouble calling overseas. We have unlimited international calls to 15 selected destinations on selected Gomo plans. You can check which plans have this inclusion on our website → https://t.co/YMsCIKo2rF

(1/2)

[Gomo AU @gomoau]

@DBKDBK007 Oh no, I'm sorry to hear you've lost your SIM card. ☹️If you haven't already, we suggest speaking to our Support team via the website instead: https://t.co/YMsCIKoAhd > Need Help.
Let us know how you go. 🙏 ^Sarah

[Gomo AU @gomoau]

Get 36GB for $9 on the Optus network. That's good to go mobile.

New customers only. Bonus data on 1st 3 subscriptions until 31/5/21. 18GB standard data thereafter. $25 SIM online for $9 for 1st month's subscription to use in 30 days. Ends 31/3/21. $25/mth thereafter. T&Cs Apply

[Gomo AU @gomoau]

@skhirwadkar right of all pages for our webchat: https://t.co/p8xU9sMPgK. It might help to access the site via a mobile or desktop.

[Gomo AU @gomoau]

@skhirwadkar Hey Suresh, thanks for bringing this to our attention. We're sorry you're having issues with activating your e-SIM. Please use our 'Need help?' button on the

[Gomo AU @gomoau]

@mmalik_altaf Sorry to hear this, Altaf. If you've raised a complaint using our online form, a Case Manager will be contacting you as soon as they can using the contact information you provided in the case - Bernard

[Gomo AU @gomoau]

@mmalik_altaf Thanks for getting back to us with an update. A case manager will be assigned to your case as soon as possible and will work with you to resolve your complaint. Tina.

[Gomo AU @gomoau]

@mmalik_altaf please fill out your details on our online complaints form → https://t.co/R1q7cd11Pj. From there, you will be assigned a case manager who will be in direct contact with you and see your case through end-to-end. Sarah (2/2)

[Gomo AU @gomoau]

@mmalik_altaf We're sorry to hear about your experience when looking for assistance, Altaf. I have tagged this post to be reviewed by relevant teams to better improve our customer service. If you would like to escalate this to a Senior Resolution Expert, (1/2)

[Gomo AU @gomoau]

@mmalik_altaf Sorry to hear about your experience trying to switch over to Gomo. Please contact our Support Team directly in the app or via → https://t.co/p8xU9sMPgK and clicking "Need Help?".

Our Support Team will be able to follow this up for you - Bernard

[Gomo AU @gomoau]

@kartikarora95 We're sorry about the run around here, Kartik. Can you clarify what information is incorrect on our website? If you wish to raise a complaint, please visit this page here: https://t.co/qh1nSBqk92. Tina.