Gigi Frias

🪄 Modernizing the federal space ✨

#CX #civictech #citizencentered #digitaltransformation #digitalgov #HCD #servicedesign #usability #a11y

Opinions ≠ @bixal’s

[Gigi Frias @goodgovCX]

My work revolves around terms like #digitaltransformation & #innovation and often includes explaining what they mean, especially in the context of #civictech. This is a wonderful read. https://t.co/xIPs8rMcKp

[Jennifer Pahlka @pahlkadot]

"Our government services are in such a sad state that the fissures in the Capitol’s foundation are being patched with Silly Putty and the tears of veterans, schoolchildren and old ladies on Social Security like me." https://t.co/XQl7LwKxC7 💔

[Gigi Frias @goodgovCX]

A really good read/listen. This book gets to the heart of what's holding government back from making true and lasting progress.

#CivicTech #government #CX

[Skoll Foundation @SkollFoundation]

#SkollAwardee | @Pahlkadot, founder of @CodeForamerica, argues that too much policy and procedure and a risk-averse government culture can threaten democracy ⚖️ . Her new book 📖 offers answers to fixing government. Read more via @TheAtlantic. ⬇️ https://t.co/hbIMAMHh6U

[Gigi Frias @goodgovCX]

Well, this is just awesome and a great new resource for #inclusivity and #a11y.

[US Consumer Product Safety Commission @USCPSC]

A while ago, we noticed there weren't many stock pictures of Americans with disabilities using common home safety devices like smoke/carbon monoxide alarms, fire extinguishers, or even flashlights.

[US Consumer Product Safety Commission @USCPSC]

A while ago, we noticed there weren't many stock pictures of Americans with disabilities using common home safety devices like smoke/carbon monoxide alarms, fire extinguishers, or even flashlights.

[FedTech Magazine @FedTechMagazine]

Intuitive dashboards with user-friendly interfaces boost #DataLiteracy. @Commvault’s Richard Breakiron explains why there’s power in simplicity: https://t.co/9LlNkGe35u

[Gigi Frias @goodgovCX]

This is what we need most: true accountability and measured outcomes to answer the BIG question, “did we spend the money *well* and positively impact our constituents?”

[Gigi Frias @goodgovCX]

Absolutely! It will take more time in the short-term, but it saves so much in the long-term. #CX #UXR

[Code for America @codeforamerica]

Allowing folks to apply for multiple programs using a single application can be crucial in creating more human-centered public services. Details for best practices & tips for bringing a #humancentered approach to public service in this @GovLoop article: ⤵️
https://t.co/4ZDyP6n9aV

[Gigi Frias @goodgovCX]

A cautionary tale about the importance of creating a great #CustomerExperience (#CX).

[MIT Sloan Management Review @mitsmr]

Bed Bath & Beyond’s bankruptcy exposes the perils of focusing on financials at the expense of customer value creation. https://t.co/TnvkD9RC0g

[World Bank Gov @wbg_gov]

It remains urgent to raise awareness and encourage collective action to improve control of corruption.

@WorldBank reached out to anticorruption activists and asked about the massive costs of corruption to societies.

https://t.co/4X2WkJHz4E #UnitedAgainstCorruption

[Yana Bush @YanaBush]

AI is a social actor by Thomas Stokes in @uxdesigncc https://t.co/J3bAKMM0TX

[Gigi Frias @goodgovCX]

I found this MIT Sloan Management Review post and the linked article really inspirational, particularly as a senior leader. The more #diversevoices you have to manage, the bigger the need for flexibility and acceptance of everyone's motivation...so long a…https://t.co/kzg7Rkjapv

[Gigi Frias @goodgovCX]

This is an oft overlooked piece of the puzzle: it's really on the hiring managers to give meaning and context to each role, #hr teams can't be expected to understand the nuances of every role they have to fill.

#EX #CivicTech https://t.co/AXl7gs0TWF

[MIT Sloan Management Review @mitsmr]

An analysis of 600,000 Glassdoor reviews from 2020 and 2021 shows how women and men experience corporate culture differently. — Donald Sull (@culturexinsight), @mitsloan

Learn more ▶️ https://t.co/csjbvzUq6t

[Gigi Frias @goodgovCX]

Well, hello nightmare. I can't think of anything worse than that headline.

Say it with me, “you can't do #UserResearch without users!” https://t.co/7diFY48bN0

[Gigi Frias @goodgovCX]

This is a perfect piece describing the interdependency between #EX and #CX by @deniseleeyohn on @HarvardBiz. We need more of this in the #federal space!

https://t.co/HswsyuPnFi

[Gigi Frias @goodgovCX]

Sadly, I haven't gotten buy-in to move to the UK from my family. Hope they find an amazing candidate, it sounds like a wonderful opportunity. https://t.co/pg9CrBQLv1

[Gigi Frias @goodgovCX]

Valuable advice for everyone doing #research in the context of government. We have to prioritize the security of #PII #data.

#automation #AI #GPT #DataIntegrity #privacy #security https://t.co/qjtHnM0JkL

[Gigi Frias @goodgovCX]

I love this definition of “participation” right down to the disagreeing and changing one's mind, but most importantly doing things that move *everyone* forward:

«Put simply, participation stands for “people having conversations, making stuff together, pl…https://t.co/H2P0qORzeE

[Sergio Pereira @SergioRocks]

The same goes for SaaS tools and other per-employee costs that companies need to account for.

As I wrote in this real case with Slack + Notion + Github + JIRA + Miro + Loom: