The after-sales experience at @ecovacsrobotics is non-existent. Refusing to repair a minor wheel issue on a 3-year-old device while pushing for a 70k upgrade is predatory. #BadService#Ecovacs#Sustainability
@ecovacsrobotics, your "support" team’s only strategy is a forced upgrade! My 2023 Deebot N10 is in great shape, but you'd rather I throw away a perfectly functional machine than supply a basic replacement part. Stop labeling 3year-old models "outdated" to upsell your customers.