1/2 @HolidayInn Camden Lock have let themselves down today. I requested a date change due to some Covid related circumstances outside of anyone’s control. They have availability on the date requested, but, because it was an advance pre-paid booking, they won’t.
2/2 @HolidayInn The point here is that they are within their rights to decline my request, but it IS within their gift to help. Our trip is to support the music industry & those in it. No evidence of us ‘all being in it together’ in this tale! #holidayinn#supportthemusicindustry
2/2 What about some humanity during these tough times. We were staying London to support a band, who during these tough Covid times are struggling. Thanks Holiday Inn for your community spirit. #holidayinn#supportthemusicindustry#covid
1/2 Disgusted with @HolidayInn requested a date change due to someone isolating. Msg I got back “couldn’t change as no availability” Oh but wait they do have availability. Pointed this out, then told it was within their rights not to change. #poorcustomerservice#holidayinn
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