Gorilla Coffee

Roasting coffee. Brooklyn style.

[Gorilla Coffee @gorillacoffee]

@USPS So packages are taking extended time 7 days plus to go one borough.
Your phone lines are awful and your employee Jay just likes to hang up. Epic fail

[Gorilla Coffee @gorillacoffee]

@GEICO is there any response?
Wait time?

[Gorilla Coffee @gorillacoffee]

@GEICO_Service Waiting on hold for over an hour today. Unreasonable

[Gorilla Coffee @gorillacoffee]

Hold time of over an hour @GEICO @GEICO_Service

[Gorilla Coffee @gorillacoffee]

Wait time @GEICO @GEICO_Service over 40 minutes seems to indicate your customers need better service from you.

[Gorilla Coffee @gorillacoffee]

Wow @geico 40 minute wait time.

[Gorilla Coffee @gorillacoffee]

@GEICO_Service I reached out on instagram as well. I can reach out on Facebook. It’s all unreasonable

[Gorilla Coffee @gorillacoffee]

@GEICO_Service Also check my original tweet. Stopped at 23 minutes as it passed 9pm. Based on the long wait times that could have been communicated at the start of the call. Terrible service.

[Gorilla Coffee @gorillacoffee]

@GEICO_Service Please check the record. I just followed the link and tried to “chat”. The machine on the other end continue to direct me to 4 or 5 prewritten answers.

[Gorilla Coffee @gorillacoffee]

@GEICO_Service Gary. I followed the link. It is manned by machines that are unable to help. So your attempt to appear helpful is really for appearances.

[Gorilla Coffee @gorillacoffee]

Unbelievable @GEICO @GEICO_Service Absolutely terrible service. Your boys are not capable of replacing humans.

[Gorilla Coffee @gorillacoffee]

@GEICO_Service I followed and sent a message

[Gorilla Coffee @gorillacoffee]

@GEICO_Service I just followed and sent a message

[Gorilla Coffee @gorillacoffee]

@GEICO_Service To Gary.
Policy # 4477 82 5287
Also sent a message

[Gorilla Coffee @gorillacoffee]

@GEICO hold times over 23 minutes without any actual answer. Shame. Service in the pits.

[Gorilla Coffee @gorillacoffee]

Oh @Geico, What’s up longer than 20 minutes hold just to get an automated message saying to call back? 23 minutes??

[Gorilla Coffee @gorillacoffee]

https://t.co/28UkqYttri

[Gorilla Coffee @gorillacoffee]

Be like a king of France or something. https://t.co/ADBU785V3O

[Gorilla Coffee @gorillacoffee]

So Brian @ATT has me on hold. Cannot find a supervisor in this length of time.