Maria G.

[Maria G. @gpe403]

I continue to receive automated messages, but no one has responded to any of my messages in 36 days @SHEIN_Official #SHEIN #Transparency

[Maria G. @gpe403]

@SHEIN_Official my ticket for 4 missing ítems has been open on your official website since Oct 4. As of Nov 12, I still haven't received evidence explaining how you determined my order was complete. I need a documented response, not another referral to support.

[Maria G. @gpe403]

@SHEIN_Official I already did it ...have your read my menssage? 36 days with no response

[Maria G. @gpe403]

@SHEIN_Official my ticket for 4 missing ítems has been open on your official website since Oct 4. As of Nov 12, I still haven't received evidence explaining how you determined my order was complete. I need a documented response, not another referral to support.

[Maria G. @gpe403]

39 days waiting for a documented response from @SHEIN_Official regarding 4 missing items. I'm not the only customer reporting similar issues with #SHEIN . We deserve transparency, accountability and proper customer support

[Maria G. @gpe403]

@SHEIN_Official my ticket for 4 missing ítems has been open on your official website since Oct 4. As of Nov 12, I still haven't received evidence explaining how you determined my order was complete. I need a documented response, not another referral to support.

[Maria G. @gpe403]

@Telmex @telmex no tengo servicio , como justifico en mi trabajo dos dias sin poder trabajar por falta de Internet? Según esta en zona con problemas, pero los vecinos si tienen Internet, en la linea 800 no se puede uno comunicar con alguien, solo bots

[Maria G. @gpe403]

@Telmex De que sirve mas velocidad? Si nos tienen sin servicio, nl se puede hablar con ningún asesor por que solo te contestan bots...Que hacen para restablecer de inmediato el servicio?

[Maria G. @gpe403]

@SHEIN_Official I've already contacted CS. My ticket HAS BEEN OPEN FOR 17 DAYS. What are you doing to resolver it instalado of sending anoche generic bot-like response? I need a realizar answer, not another referral to the app!

[Maria G. @gpe403]

@SHEIN_Official I've already contacted CS. My ticket HAS BEEN OPEN FOR 17 DAYS. What are you doing to resolver it instalado of sending anoche generic bot-like response? I need a realizar answer, not another referral to the app!

[Maria G. @gpe403]

@SHEIN_Official I've already contacted CS. My ticket HAS BEEN OPEN FOR 17 DAYS. What are you doing to resolver it instalado of sending anoche generic bot-like response? I need a realizar answer, not another referral to the app!

[Maria G. @gpe403]

@SHEIN_Official @AtencionProfeco If you're going to keep my money and the 4 missing items, at least explain how your investigation works and what evidence proves my order was complete, your process is NOT being TRANSPARENT to your customers.

[Maria G. @gpe403]

@SHEIN_Official Reporté 4 prendas faltantes. Tras múltiples reclamos, SHEIN insiste en que el paquete estaba completo, sin explicar qué pruebas revisó ni confirmar que escaló mi caso. Exijo una investigación fundamentada y una solución. @AtencionProfeco

[Maria G. @gpe403]

@SHEIN_Official @AtencionProfeco Who do you think I've been contacting? This IS your official account! You keep sending the same generic replies as your app's CS, with no solution. Other customers also report missing items on your pages. Stop redirecting me and explain how you verified my order.

[Maria G. @gpe403]

@SHEIN_Official If you're going to keep my money and the 4 missing items, at least explain how your investigation works and what evidence proves my order was complete, you are NOT being TRANSPARENT with customers.

[Maria G. @gpe403]

@SHEIN_Official Who do you think I've been contacting? This IS your official account! You keep sending the same generic replies as your app's CS, with no solution. Other customers also report missing items on your pages. Stop redirecting us and explain how you verified our orders.

[Maria G. @gpe403]

@SHEIN_Official @AtencionProfeco Closing my ticket is NOT a solution! My 4 missing items remain unresolved. I demand TRANSPARENCY. What evidence did you review to conclude my order was complete? I need answers, not more generic responses or another closed ticket!

[Maria G. @gpe403]

@SHEIN_Official I AM contacting your official account! I've contacted CS repeatedly, and my case was marked RESOLVED without a refund or my 4 missing items. Why was it closed? What evidence proves my order was complete? Stop redirecting me and answer my questions!

[Maria G. @gpe403]

@SHEIN_Official @SHEIN_Official Your customer service marked my complaint as RESOLVED, yet my 4 missing items remain undelivered, with no refund or explanation of the investigation.

I never accepted this resolution.

Closing a ticket does NOT mean resolving a customer's problem!

[Maria G. @gpe403]

@SHEIN_Official @SHEIN_Official Your customer service marked my complaint as RESOLVED, yet my 4 missing items remain undelivered, with no refund or explanation of the investigation.

I never accepted this resolution.

Closing a ticket does NOT mean resolving a customer's problem!