Babs

[Babs @gracesgranny]

@Pat_Whelan Thanks for replying. My son is also having the same problem and his order can't be put through either. Hope we can be sorted soon.

[Babs @gracesgranny]

@Pat_Whelan Something wrong with your online national ordering system. Defaults to 'Local Delivery' and won't let me get past it! Frustrating!

[Babs @gracesgranny]

@eircare @tales_lens Unfortunately, this standard response from Eir is a complete waste of time, as I have discovered. They direct you to DM and ask for all your information only to inform you that you must ring support as there's NOTHING the Twitter staff can do to help.

[Babs @gracesgranny]

@AsdaServiceTeam I'll be more wary of click and collect from now on. What you see is definitely not what you get 🙄

[Babs @gracesgranny]

@asda Cauliflower weighed 1053gms until the leaves were stripped. ACTUAL cauliflower = 226gms! Not even enough for 1 person. That's a very small orange in the picture.

[Babs @gracesgranny]

@AsdaServiceTeam Have sent my details. Thanks for replying.

[Babs @gracesgranny]

@AsdaServiceTeam Thank you for refunding the .82 spent on my click and collect. It was, however, cold comfort for missing cauliflower cheeses for Sunday lunch at the last minute. Asda 'Growers' need to be more 'selective'. Or maybe just allow the caulis to 'grow' bigger than a tennis ball!

[Babs @gracesgranny]

I asked if there was actually ANY point in tweeting, only to receive a cut and paste reply about opening hours. Great customer service Eir! It will be Bye Bye from me as soon as my contract is up.

[Babs @gracesgranny]

@eircare Soooo, having contacted Eir here about the impossibility of getting through on the phone, I'm asked to DM my details. Response: can't help on Twitter, ring the number I can't get through on!

[Babs @gracesgranny]

@eircare Thanks. How do I send a DM directly to you, Joshua? I have already sent DMs to @eircare and they generate cut and paste replies or none at all.

[Babs @gracesgranny]

@eircare How can I query this and where, as I cannot get through on the phone and DM is categorising my complaint as technical and giving me a rubbish reply.

[Babs @gracesgranny]

@eircare My broadband contract FTTH is eir Broadband Talk Mobile World but I'm being charged for UK mobile calls, which are supposed to be included. I have not exceeded the minutes allowed for either a day or for the month. My latest bill is charging me for one call of 6 minutes.

[Babs @gracesgranny]

@RobbieIvie @eir Same here - can't access my eir to check my bill, which appears to be incorrect.

[Babs @gracesgranny]

@VodafoneIreland What has happened to the address book/contacts list in Webtext? Why do we have to type in the phone number every time now? Very inconvenient.

[Babs @gracesgranny]

@AllianzIreland How do we get a greencard for travel across the border after Brexit? I see that we risk our car being impounded if we don't have one.

[Babs @gracesgranny]

@eircare No resolution via Twitter on this overcharging issue. Luckily, I had referred it on and I will be getting a refund, confirmed by Eir reps on another forum. Just goes to show, keep on trying and contacting Eir everywhere if you have a problem.

[Babs @gracesgranny]

@eircare I've been charged an installation fee after renewing my FTTH contract with Eir for another 12 months from December 2018. I already had FTTH with Eir since December 2017. I have emailed, messaged via Boards and tried ringing. No joy. How do I get this charge refunded?

[Babs @gracesgranny]

@eircare I've received a DM response. Unfortunately, it doesn't answer my question. I've been charged a €99 connection fee for RENEWING my FTTH contract with Eir. There was no change of name, no break in service and I was assured it would not be charged when I renewed.

[Babs @gracesgranny]

@eircare DM sent

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