Graham Smith

[Graham Smith @grahamvs]

Don’t EVER book a @British_Airways flight and rental car combo, through their “Holidays” group. They send just ONE email reminder to pay the balance and if you miss that, they cancel the whole trip and keep your deposit ($650 in my case). @BritishAirwSUCK

[Graham Smith @grahamvs]

@united Anywhere, if you can leave on time.

[Graham Smith @grahamvs]

@united has an *epidemic* of technical problems that plagues their fleet. Other airlines simply don’t suffer the same number of delays and cancellations. It’s got to the point where I now assume any @united flight is not going to take off.

[Graham Smith @grahamvs]

@zrh_airport it’s pretty incredible that you don’t have a fully functioning public Wi-Fi system.

[Graham Smith @grahamvs]

@NeilieB @UberCheIseaFC Passed, even?

[Graham Smith @grahamvs]

@peacockTV can’t stream any of the following EPL games: LEI v MCI, ARS v NOR, WAT v WOL. BRE v BRI is okay. I’ve tried different devices and they all show the same error message: Error code OVP_00021.
Very frustrating.

[Graham Smith @grahamvs]

@AvisUK are you running shuttle@buses at @Heathrow terminal 5 today? I have been waiting ages.

[Graham Smith @grahamvs]

@British_Airways On hold for 60 minutes. Representative answers and apparently can't hear me frantically saying "hello". Now back in the queue, presumably for another 60 minutes. And this for a first class booking. Never experienced anything quite as bad. Call back system?

[BottleRock Napa @BottleRockNapa]

The #Bottlerock 2020 lineup is here! 🎶🤘🎉 + 3-day tickets go on sale tomorrow, January 7th at 10am.

RT for your chance to WIN a pair of 3-day GA tickets!

Winner randomly selected on 1/13.

[Graham Smith @grahamvs]

@ManCity defense is laughably bad.

[Graham Smith @grahamvs]

@amy_e_weaver Relax.

[Graham Smith @grahamvs]

@NeilieB @footballtweet Norman Hunter

[Graham Smith @grahamvs]

@NeilieB He’s certifiably crazy.

[Graham Smith @grahamvs]

@UPS how can you say “we missed you” for a delivery when I was at my house all day? No note left. I think you just make stuff up.

[Graham Smith @grahamvs]

@thetrainline Truly exceptional customer service provided on the phone - very refreshing to have an experience that exceeded all my expectations. Well done.

[Graham Smith @grahamvs]

@NeilieB Wish I could watch ENG vs IND tomorrow. If England lose are they out?

[Graham Smith @grahamvs]

@lizlouise @British_Airways In the same situation except via LHR. Nobody at BA cares. They just tell you to ring courier numbers, which are often not answered. We’ve been waiting 54 hours for my wife’s bag. Nobody cares.

[Graham Smith @grahamvs]

@British_Airways It’s still not here - 2.5 days after she landed. Do you really expect people to pay for a first class ticket when it’s clear that there is no attempt to follow through from *anybody* at BA? Do you not have a different process when you lose a first class passenger’s luggage?

[Graham Smith @grahamvs]

@British_Airways my wife flew First Class from SFO to LHR. Arrived Thursday. BA lost her bag (it never made the flight). It’s now 2 DAYS later and bag has STILL NOT been delivered. BA completely uninterested in helping - all they do is tell you to phone the courier.
#awfulservice

[Graham Smith @grahamvs]

@neimanmarcus @callmejumanj You don't even answer your phones at the main office - I know coz I just tried. "Due to circumstances beyond our control, we can't take your call. Please try later"