grant

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What’s the point when we just get cut off

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@LloydsBank 6+ hours on the phone (internationally from Ireland) and still no further forward making a transfer for elderly relatives. 85y/o, doesn’t do online banking, can’t access her money. Appreciate checks are required but Lloyds systems exclude the elderly and others

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@LloydsBank Yeah but how does she get her money?

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@LloydsBank We’re at 3hrs of calls so far today, that’s enough, no further forward. You need to sort your system out, it’s flat out discriminatory against the elderly

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Tony?!

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@LloydsBank You’ve just outdone yourselves, trying to make a complaint about all this and apparently the system isn’t working so the customer service team cant download the complaint form

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@LloydsBank Hi Tony, you must be one of the few we haven’t spoken to yet…advised several things, thought we were there after today’s 2hr call, then were cut off. Now trying to get back to that last person who was verifying the payment…

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@LloydsBank System not fit for purpose, it’s her money and she needs access to it for care costs, this farce has been going on for weeks. And yes I do

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@StenaLineUKIE we were promised all sorts of compensation after the chaos at Cairnryan yesterday, silence…

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@StenaLineUKIE absolute farce at Cairnryan. Not exactly sure what’s going on but entirely confident you’re making it worse than it needed to be

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@BobMacTrack Please 👍

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@TescoIrl Less than half of my Mum’s online food shop delivered and no receipt of shop left. After 2 calls it’s still being passed back and forth…..she’s 84 with poor mobility and lives alone. Poor effort Tesco

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Day 531 of being due compensation from @AerLingus

So far, 18 months of being ignored, shocking customer service, failure to meet legal obligations, and buck passing…

And no, @AerLingus I’m not DM-ing you again, it’s a waste of time…

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@AerLingus

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@AerLingus 23hrs I've been waiting on someone to speak to me on DMs! Not sure why I'm bothering...

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@AerLingus Thank you for the reply. You have clearly read my message and have taken the time to fully understand the issue. I feel valued as a customer. Thank you

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@AerLingus No point, you repeatedly ignore DMs then completely fail to address the issue. 18 months it’s been going on…

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Got an error message when I finally got to the front of the Ticketmaster queue for oasis tickets, back to number 250-odd thousand. Still preferable to the @AerLingus customer service experience…

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@AerLingus @AerLingus still waiting…

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@AerLingus no response to EC 261/2004 claim for cancelled flight, submitted April 2023. Poor show. Please provide direct customer service email and details of complaints procedure. It was bad enough you just ditched my family at the gate with no guidance, now this...

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@AerLingus any update?

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@JoshuaGBoyle @TicketmasterCS Exactly what happened to me. Good luck mate. @TicketmasterCS useless…