We’ve written to the CEO of @VirginMedia to demand they show how and when we’ll see meaningful improvements to their poor customer service.
🔁 Share this post and tag @virginmedia to let them know customers deserve a better standard of service.
@PasstheKeysUK Could you stop sending me endless, endless copies of your marketing flyer. I've never responded and I've contacted the 'Please call our hotline if you prefer not to receive these letters' - to no avail. This is so wasteful. And reflects very badly on you
@TheGrandYork I've been trying to update my Spa membership for some time. My emails are unanswered. I'm ignored. Why can't your accounts department make a simple change and do me the courtesy of at least replying? Poor manners and poor service. Not what I'd expect from the Grand.
@caromawer@MartinSLewis@MoneySavingExp Could you have a preloaded card and just put small amounts on each time? Monzo have one. Not ideal I know but something... x
@BBCNewsnight sneering, smirking Emily Matlis....why bother having the interview if you're not going to shut up interrupting? Thought Newsnight better than this.