g

[g @grghrwd]

@virginmedia On what number? The number you gave it makes me give a password just to get through to somebody

[g @grghrwd]

@virginmedia Yep, already tried, here’s with Chrome.

[g @grghrwd]

@virginmedia Hopefully goes without saying, but of course the entered password did not contain my username & met them stated requirements

[g @grghrwd]

@virginmedia It tells me my password is wrong (not sure why you even need one to access help…) When i try to reset, it tells me that the password is invalid, no matter what I enter. It is the worst user experience I’ve ever had and is ruining our ability to work

[g @grghrwd]

@virginmedia Please can you update on why the fixes are taking months, and how we can expect to be compensated? Issue is in SW5 London

[g @grghrwd]

@virginmedia Hi - yes, there are service issues in the area - the same ones there has been for months now. We’ve had no communication, it’s impossible to get through on helplines, and we’re still be charged full price for wifi that cuts out every 20 minutes. 1/2

[g @grghrwd]

@virginmedia Yes I’ve been trying all day but it says this

[g @grghrwd]

@virginmedia This is STILL unresolved. An absolute joke and a complete safety hazard. Had a technician booked in and they didn’t show up. Please can you give me an emergency number