sarah

Lover of climbing, animals, branding, family and food. and drink.

[sarah @grimwild]

@BandQ I can look but I doubt it. It will show up on my payments in my accounts though. It’s just really annoying that your bamboo dies so quickly!!

[sarah @grimwild]

@BandQ I bought 3 bamboo plants from your maidstone store 4 weeks ago. All planted in the same planter yet 2 of the 3 have died. How is it possible they have barely lasted a month?

[sarah @grimwild]

@ewgirl95 Ooph yeah I’m surprised it’s taken so long to be honest I don’t expect them back at all by now...

[sarah @grimwild]

@BBCNews @NHSuk day 5 of waiting for my #COVID19 test results and 119 isn’t taking calls... this is actually what will lead to an influx of cases in winter. Why test and trace when you can’t get the results?!

[sarah @grimwild]

Tested for #covid on Friday at the Chatham,Kent test centre. It’s now been 80 hours and still no results... tried the @NHSuk 119 number and they aren’t taking calls... @Kent_Online

[sarah @grimwild]

@ShellzLee1 @virginridick @VirginAtlantic Sure, it was 7th April!

[sarah @grimwild]

After more than 5 months I finally got my refund from @VirginAtlantic !! No apology, no email to tell me, it just appeared in my account today... thankful I’ll never have to deal with them or Expedia again!

[sarah @grimwild]

@joeyjowal @VirginAtlantic @ExpediaUK Ooph I feel your pain! After chasing @ExpediaUK and @VirginAtlantic for 5 months I finally got a refund today... but be aware they don’t stick to the deadlines. Once you reach 120 days you’ll be asked to wait another 30....

[sarah @grimwild]

@TheReal_help4IT Considering the terrible customer service a lot of people are experiencing through @VirginAtlantic currently I don’t think this is something to sing about!

[sarah @grimwild]

@paulame14428670 @virginridick @UK_CAA @VirginHolidays @VirginAtlantic are now saying To wait for 6 months For a refund... the Goal posts move constantly!

[sarah @grimwild]

@VirginAtlantic so after waiting 17weeks for my refund @ExpediaUK just told me that you have told them to withhold refunds for 6months!! This is insane, I just want my money back....

[sarah @grimwild]

@hover2u @ExpediaUK @hover2u that is @expediaUK tactic I’m afraid; told us many dates then eventually blamed @VirginAtlantic and told me to wait 120 days (I’m on 118 days and no signs of a refund yet!) you’d think having the holiday insured with @ExpediaUK would help things but nope!!

[sarah @grimwild]

@ExpediaUK i paid for trip insurance including flights yet still don’t have my money for the @VirginAtlantic flights after 110 days. Shouldn’t the insurance policy pay out for this?!

[sarah @grimwild]

@BBCBusiness @BBCNews @itvnews @Kent_Online fancy doing a story about how @VirginAtlantic and @ExpediaUK are withholding refunds for months on end?!

[sarah @grimwild]

@VirginAtlantic it’s been 13 weeks and 5 days since I was promised a flight refund. @ExpediaUK have said it’s your fault yet I can’t talk to anyone at virgin about it!!!and to think I used to rate you guys!!

[Virginridiculous @virginridick]

@VirginAtlantic @grimwild How many people do you have actually processing refunds. Even 6 people can manage a 1000 requests a day between them. It takes like minutes, if that! #lies #morelies #shameful #sortitout #RefundPassengers #CustomerService

[sarah @grimwild]

@VirginAtlantic @VirginAtlantic @richardbranson that sounds very defeatist, surely a company of your size can give a refund after 13weeks and 5 days?! More that you ‘won’t’ as opposed to ‘you cant’

[sarah @grimwild]

@VirginAtlantic it’s been 13 weeks and 5 days since I was promised a flight refund. @ExpediaUK have said it’s your fault yet I can’t talk to anyone at virgin about it!!!and to think I used to rate you guys!!

[sarah @grimwild]

Indeed! I got all my hotel money back from the small private vendors within days...it’s been 13+ weeks it’s not as though I haven’t given them time...

[sarah @grimwild]

@VirginAtlantic @VirginAtlantic , Well maybe you could have that conversation with @ExpediaUK and give me my money back ASAP
? I’ve been patient, I’m sure @richardbranson could spare £639....

[sarah @grimwild]

@VirginAtlantic @ExpediaUK So then why did @ExpediaUK tell me it would take up to 12 weeks?!? And for the love of god I have to resort to contacting @VirginAtlantic via twitter because that’s the only way you reply?! Jesus!!