GRiZ Merchandise Customer Service

here to help

[GRiZ Merchandise Customer Service @grizmerchCS]

@Griz @vodkachef Hey there! Great question, we were just informed these will be shipping mid July. Stay tuned for an updated shipping email from @DiggersFactory and get excited! 🤩

[GRiZ Merchandise Customer Service @grizmerchCS]

@Griz @elevated_waldo @oxyglass Hey @elevated_waldo ! Thanks for following up, you should have received an email that @oxyglass team is a bit behind on production for the last batch of Sax-O-Bowls. They’re back on track now, so be on the lookout next week for a shipping notification email… and get excited! 🙌🏽

[GRiZ Merchandise Customer Service @grizmerchCS]

@footbagkarl Hey there! happy to help, simply reply to your order email with your request, the fulfillment team can update it accordingly. And feel free to check out the size chart on the bottom of the product page :) hope this helps!

[GRiZ Merchandise Customer Service @grizmerchCS]

@Griz @footbagkarl Hmm great question, currently the only way we can accurately track customer spend is via our Shopify store. Event merch sold at GRiZ shows is run by 3rd party promoters/venues so there isn’t currently a seamless way to share/account for these purchases, but we lookin into it!

[GRiZ Merchandise Customer Service @grizmerchCS]

@Griz @Dashutka1717 @DiggersFactory Hey @Dashutka1717 ! Send us an email with this info to [email protected] and we will connect you directly via email with the Diggers customer service team. They have been able to help out folks with issues over email 👌🏼

[GRiZ Merchandise Customer Service @grizmerchCS]

@Griz @mushroomlg Oh no! Hey Lexx, send our shop team and email at [email protected] with that pic and they’ll get ya sorted. Thanks for the support and our apologies for the issue

[GRiZ Merchandise Customer Service @grizmerchCS]

@jawny_wick Hey sure thing! just reply to your order confirmation email, or send us a fresh new email and include your order # to [email protected] … thanks!🙏

[GRiZ Merchandise Customer Service @grizmerchCS]

@tipsyviolet Hey Leslie! You can send an email to [email protected] for any merch releated inquiries. If this was ordered through the Diggers pre-order, they will likely direct you Diggers for any order issues.

[GRiZ Merchandise Customer Service @grizmerchCS]

@Amanda420Jade Hey Amanda! You should have received an email regarding replacing your item. Please reply directly back in the email chain if you need any additional assistance. Thank you for your support has always :-)

[GRiZ Merchandise Customer Service @grizmerchCS]

@Staysaxy710 Hey Willow! Our apologies for the delay, you should have received tracking for your replacement hoodie. Please hit us back in our email chain directly if you experience any issues. Thanks and happy new year 🎉

[GRiZ Merchandise Customer Service @grizmerchCS]

@shaflanagans Hey Sean! Thanks for reaching out, simply reply to your order email with this request and our shop team will email you return instructions 🤟🏽

[GRiZ Merchandise Customer Service @grizmerchCS]

@zaachrishel Hmmm that appears to be a PayPal issue, unfortunately we can’t advise on how that works, but you can email [email protected] with your order number and we can look into it to make sure your order was received.

[GRiZ Merchandise Customer Service @grizmerchCS]

@BoothBeats Hey @booth ! Our apologies for the delay, happy to get you sorted out. Looks like our shop team is connected with you via email, they’ll get the issue addressed right away 🤙🏼

[GRiZ Merchandise Customer Service @grizmerchCS]

@Amanda420Jade Hey Amanda! We received your email regarding this request, please follow up with us there so we can help ya out with this :)

[GRiZ Merchandise Customer Service @grizmerchCS]

@nicstas_ Hey @nicstas_ ! Thanks for getting at us, our apologies for the delay. Looks like our shop team is in contact with you via email. They’ll take it form here and get ya sorted out. Thanks for your support! 🤙🏼

[GRiZ Merchandise Customer Service @grizmerchCS]

@daaniellegrasso @Griz Hey @daaniellegrasso ! Oh no that’s no good. Sorry for the delay. Please reply to your order email or email us at [email protected] with your order number and the issue and we��ll fix that for ya right away 🤙🏼

[GRiZ Merchandise Customer Service @grizmerchCS]

@Staysaxy710 Hey Willow! Thanks for sending, we got your email and are working to iron this out with UPS. We will follow up via email with the resolution :) thanks!

[GRiZ Merchandise Customer Service @grizmerchCS]

@Griz @MaddieJonessss Hey @MaddieJonessss ! Oh no! That’s no good, please email us at [email protected] or simply reply to your order email with your order number and issue... we’ll get ya squared away 👌🏾

[GRiZ Merchandise Customer Service @grizmerchCS]

@Griz @daaniellegrasso Hey @daaniellegrasso ! Our apologies for the delay, happy to fix this immediately. Please email us at [email protected] or simply reply to your order email with your order number and issue and we’ll get it sorted out ASAP 🤟🏽

[GRiZ Merchandise Customer Service @grizmerchCS]

@BoothBeats you bet! .... just not sure where yet :)