@HPUK your #badcustomerservice continues. Complete lack of a complaints process and no service to speak of. It is truly #shambolic. Is this what HP has come to represent? A month later after I reported a fault I am still without a working item I paid for.
@HPUK i have been working with your technical team a month to resolve issue with product i bought 6 months ago. This is what you call you call really bad #bad customer service and puts me off buying from HP forever. A #shame because I rated your products. #dontbuyhp
@hpuk I have had #badcustomerservice and a #terrible service with your service to replace a faulty item I bought. Technical team have ordered a replacement but cant get it delivered. You are selling it brand new just fine. Who do I write to to complain?
@VodafoneUK And I have responded. In theory all you should need are the ticket number and landline number to track me down. It is not difficult if you are motivated to provide the service you are promising me here.
@VodafoneUK I upgraded my broadband from ADSL to fibre. The engineer came out on Thursday (6 days ago) and since then I have had no service. Very #badcustomerservice and the #worst#experience . It has taken hours of my time and there is still no working #broadband.
@VodafoneUK I would also like help in resolving this but I am not going to give you my date of birth over DM to clear security. Your service never asks for those details and I dont know why you have to do that in DM. Ask questions that you normally ask and I am happy to this via DM.
@VodafoneUK I speak to your team everyday for an hour. The entire service is #reactive and #notproactive. They promise to get back - they dont. They say an #Openreach engineer will visit. Nobody comes. Timelines are promised and missed. What a #shambles and #badservice this is. Day 9 today.
@VodafoneUK It has taken 6 days to get here but your guys have finally booked an openreach engineer to come out to resolve the problem tomorrow. 1 week after the broadband was upgraded. I tried your DM option, the BOT will not get me to an advisor.
@VodafoneUK This is not helpful. I have chatted to several advisors. Promises to get it working in 48 hours not met. I was told 24 hours last night. I need someone who is going to take ownership and be proactive. This is day 6 of my #broadband#notworking.
@deedharatherapy I have always had my own cover anyways. Even when I was doing my placement. It is not a great cost and provides peace of mind. What @JeremySachs_ says is accurate and it is the responsibility of the organisation to do all that.
@gsCounselling Regardless of how you felt about the Queen personally, it's normal to feel strange in the days following her funeral.
Here's Gurpreet's advice for how to manage those feelings.
https://t.co/uOP9FAoMTk
We've been pretty quiet over the past twelve days to give space to important conversations about the Queen.
But as the period of national mourning ends, you'll start to see more from us on our channels. Starting with this... https://t.co/uOP9FAoMTk