Senthil Kumar

[Senthil Kumar @gsskabc]

@SamsungIndia Seems this is kind of a social media tactics from @SamsungIndia i shared my contact details and no proper follow up is being made. So this is the trust level you want your customers to have on you?

[Senthil Kumar @gsskabc]

Disappointed with @SamsungIndia. Bought a premium Samsung TV in 2021, and it has a severe flickering issue now. Service tech confirmed it’s an internal component failure. Yet, supervisor Mr. Balachandar called today stating "nothing can be done" & blamed my home electricity!

[Senthil Kumar @gsskabc]

@SamsungIndia Shared the contact details via DM. I’m expecting a fair response.

[Senthil Kumar @gsskabc]

Update: Today, Got a call from Padma from Samsung Escalations. An engineer is visiting for re-inspection. My expectation: panel fix with max cost borne by Samsung, or an upgrade voucher. Let's see how @SamsungIndia treats a premium, multi-product loyalist.

[Senthil Kumar @gsskabc]

As a highly loyal customer who has trusted the Samsung ecosystem for years—owning and using multiple Samsung appliances and devices across my home—it is disheartening to be treated with such dismissive service. Samsung risking a lifetime customer over a clear component defect

[Senthil Kumar @gsskabc]

Pure excuse to dodge liability. There are zero electrical issues in my house; all other appliances work perfectly. #SamsungSupport, blaming a customer's wiring to avoid fixing a premium product is unacceptable. Lodging an NCH complaint today. #SamsungIndia #ConsumerCourt

[Senthil Kumar @gsskabc]

@AmazonHelp No I haven't received and I have ordered the same product thrice still its not delivered even a single time. No response from Delivery agent. No proper response from Support/escalation team. Every time the order is cancelled from your side @AmazonHelp without intimation. @ajassy

[Senthil Kumar @gsskabc]

I made multiple calls to @AmazonHelp still not got resolution also no one from your support team is ready to answer the question "Why my order is not getting delivered to me?".
I made more than 100 calls.
Sharing few of your Support agent name. Check Attachment. #BoycottAmazon

[Senthil Kumar @gsskabc]

@AmazonHelp I'm not getting resolution anywhere. Also not received any email. I want this to be in this public forum. So that you cannot cheat me and others anymore @AmazonHelp . If you need anything post me here I'll provide you necessary details

[Senthil Kumar @gsskabc]

@AmazonHelp Already done no valid response from your end. I contacted your support more than 100 times regarding this. I lost all my productivity and keep on following up for this package delivery issue.I need to know why Amazon is not delivering ordered items to people.I'm getting depressed

[Senthil Kumar @gsskabc]

I'm a victim of a scam by @amazonIN. I'm placing an order, paying full amount for the product. Waiting till the package is out for delivery.Then the package is getting cancelled mentioned 'Item marked as rejected by you'.
This is the third time I'm facing this issue. Anyone else?

[Senthil Kumar @gsskabc]

@AmazonHelp Twice i faced the same issue previously. And as informed by your so called support team I re ordered the product again yesterday. Now today it got cancelled without my consent.

[Senthil Kumar @gsskabc]

Never buy from @amazonIN
#BoycottAmazon #scammers #scamazon
@AmazonHelp worst customer support team.
amazon ❌ Scamazon ☑️

[Senthil Kumar @gsskabc]

@AmazonHelp @amazonIN @ajassy Yesterday got email from Delivery Station with promise of delivery by yesterday EOD.
That didn't happened and they marked as I cancelled the order without my consent.
Also last order got cancelled along with the next order

[Senthil Kumar @gsskabc]

@amazonIN @ajassy @JeffBezos Simply saying "Sorry" never solved a customer issues. This is not the first instance i have faced, its been happening in multiple occasion. First try to understand the issue properly and reply. Still no one reached from your team for proper response.

[Amazon Help @AmazonHelp]

@gsskabc We're sorry for the inconvenience you've experienced as order was cancelled. We don't have an option to reinstate the cancelled orders. Please be assured we always monitor issues like this and take necessary action.

-Mahesh

[Senthil Kumar @gsskabc]

@AmazonHelp @AmazonHelp @amazonIN @ajassy I have given multiple complaints/feedback for last order.

What's the response for those??

POV: Stand by the promise which you are COMMITTED and just for a social media sake don't give false assurance or false commitment

For your Reference PFA

[Senthil Kumar @gsskabc]

Very worst experience with their support team as well, they claim customer eccentric company. "The package was promised to be delivered after multiple escalations" even after that the package was not delivered .WORST EXPERIENSE EVER. #NEVERTRUSTAMAZON Fake #AmazonGreatSummerSale

[Senthil Kumar @gsskabc]

@amazonIN Are you really delivering the Products?
Case 1:
I placed an order on 5th May & expected guaranteed delivery on 6th May. But it was not delivered for another 3 days & got cancelled.
No proper response from the delivery agent even after tried contacting him 30 times.

[Senthil Kumar @gsskabc]

I have planned for MOTHERS DAY surprise gift for my mom and this is keep on repeating in multiple instances and its completely giving a clarity that never trust or plan any surprise or gift for our special ones "Its totally disappointing and loosing trust on @amazonIN"

[Senthil Kumar @gsskabc]

@amazonIN I have not requested to cancel any order, being a Prime Customer is this how the products will get cancelled? Without giving a proper explanation? Then what's the use of purchasing Prime which includes Same day delivery or promised delivery?
@consaff Please look into it