@Se_Railway looks like there is a problem with the Key Smartcard this morning. It wont’t download an active ticket for today either at the barriers or through your app - tells me there are no active tickets when I try and load them, despite your app telling me otherwise.
@Se_Railway Hi, purchased the ticket on an iPhone using iOS 26.5. It won’t download the ticket onto the Smartcard either at the station barriers or via the app.
@marksandspencer your online returns page seems to be broken. It won’t let you select the return by post or Evri courier options. It has defaulted to return to a drop off point. When I go into the ‘update return method’ page it displays no options. Help!
@Se_Railway Hi, I am buying online. I’ve managed, with the exception of the last month, to be able to buy them online through the app with no problem prior to 10am for at least the last 2 years.
@Se_Railway trying to buy an off peak single from London to Rochester this afternoon. Normally £14.40 with a network card, but the app isn’t applying the discount 😏.
@Se_Railway Hi, the glitch is back again this morning. It won’t recognise the network card discount for the 15:40 Victoria to Rochester train. Seems to be every early morning is a problem, but later in the day it is fine again.
@Se_Railway Morning! It appears the glitch is back again this morning. It’s not picking up my Network card when I try and book the 15:40 London Victoria to Rochester train.
@Se_Railway is there a problem with the keycards today? I bought a ticket for today last night and it won’t load onto the card this morning. It says uploaded but then displays no tickets.
@Ocado whilst I appreciate substitions happen, an increase of over £8 on the original product price really isn’t ideal. I know I can refuse it on delivery but what happens to the fresh food that is returned?
@bt_uk I can’t explain my frustration. I asked for a Wi-Fi TV box as our existing recordable box won’t connect to our new full fibre broadband, you’ve now signed me up to a new contract which removes my digital voice which was not agreed. Help!!!
@Se_Railway Thank you. He’s just given the guard an earful for the train not being extended to 12 coaches. How many coaches does he need for his bags? The politeness and patience shown by the guard was commendable.
@Se_Railway any chance we can get the guards to do a regular announcement on busy trains to ask people to remove bags from seats? Just witnessed a man throw a strop as he had to move his bags to let a pregnant woman sit down. Disgraceful behaviour. RTR to CST.
We've found the cause of the power supply problems on the route between #Rochester and #Swanley.
Something has caused the live rail to arc to the running rail, and burned enough of a gap to rip the current collector equipment from passing trains (called "shoes"). /1
@Eurostar we’re on the 13:47 from Amsterdam to London. The announcements have just mentioned the word ‘problem’ at Brussels, but the tannoy was very quiet - please can you advise what is going on? Many thanks.