@AmericanAir you have an employee in Dallas, by the name of Yolanda Walter, who is a rockstar. She needs a promotion. Travel for work can be drudgery for me. Interactions with people like Ms. Walter make it 1000x better. Would you like her employee number?
@AmericanAir, terrible customer service today in Denver. Denver to Dallas with equipment problems. Understandable. Our issue is this…your staff, starting with the agent at checkin, has been nasty. That I don’t get it.
Can’t wait to hear your canned typical canned response….
Someone kicked the cord and unplugged the Commodore 64 that @AmericanAir uses for all reservations, routing and air traffic control. Not to worry, all of you reservations are backed up on a Syquest drive!