Gust Support

[Gust Support @gustsupport]

@sheila_pande @gustly Hi Sheila!

We are addressing an issue with bad actors deliberately affecting our services this morning.

We're mostly back up and running now, but loading times may be a little longer than normal for a bit. Please try refreshing the page if you're still getting errors.

[Gust Support @gustsupport]

@rlyerichiggins @intercom @gustly Hey Eric!

Thanks for getting in touch. Our marketing site is a work in progress. We agree the info we're prompting you for here would be better collected in our app.

It is helpful to get your feedback. We'll keep it in mind as we work to improve the experience!🗒️🖊️

[Gust Support @gustsupport]

@diervo @IAmAaronYang We're always happy when our users share their feedback, experience, and expertise. You've definitely given us something to think about here.

I hope you've found our perspective here useful or interesting!

Thanks again for starting this conversation. 4/4

[Gust Support @gustsupport]

@diervo @IAmAaronYang That's a big part of what we feel our responsibility and promise is in providing Gust Launch.

Developing mobile UX that can deliver on that is a huge undertaking and for now we feel we best do so on a computer rather than a mobile device.

One day though!🤞 3/x

[Gust Support @gustsupport]

@VitaliyKolos @gustly Hey Vitaliy!

I'm unable to reproduce this error on our test accounts - but I think I have a work around for you all the same.

Is there a specific investor group or accelerator program you're trying to sign up and apply to?

[Gust Support @gustsupport]

As of 3pm ET on Feb 10 2021, document signing and uploads stopped working on Gust's platforms due to an outage with one of our service providers.

They're working to resolve the situation.

Check our Status Page for updates.

https://t.co/wx2JRHGPG7

[Gust Support @gustsupport]

Gust Equity Management is back online and functioning normally!

[Gust Support @gustsupport]

Gust Launch and Gust's fundraising platforms are unaffected by this outage. If you're experiencing a problem with one of those products please let us know!

[Gust Support @gustsupport]

Yikes! Gust Equity Management is down! Our tech team is investigating the cause of the issue and working on a fix. Thank you for understanding. We hope to get things back up very shortly.

[Gust Support @gustsupport]

PSA: Gust will be down for maintenance on Saturday Aug 25 at 9:30pm ET for 1 hour. Please plan accordingly!

[Gust Support @gustsupport]

@AminiCorp @gustly @Xero @Bench @TheSwarmFund That’s an awesome idea! I will pass onto our product team.

[Gust Support @gustsupport]

@helpscout Thanks guys! We did end up getting in this afternoon. Appreciate the follow up!

[Gust Support @gustsupport]

@helpscout Hey guys, we somehow managed to lose track of who our account owner is and we need to update our billing! We haven't heard back from you and it's been over a day since we filed the ticket. Can we get some love?

[Gust Support @gustsupport]

@angelslookhere @02100club @davidsrose Hi @Angelslookhere, Gust is a software platform used by angel investor groups to manage applications and deal flow. We don't review applications or make investments directly, but if you've created a Gust profile, you can browse and submit to groups here:

https://t.co/yb39HDiPyR

[Gust Support @gustsupport]

@wedogood_co Hi! When did you email our support team? We don’t have live support over the weekends so often on Mondays our team has a backlog of requests to work through.

[Gust Support @gustsupport]

@stripe one of our users that accepts payments using Stripe integration is having issues. Seems related to how they’ve configured their Stripe account.

Is there an email we can CC to get Stripe support in the mix to help out?

[Gust Support @gustsupport]

We're experiencing some difficulties affecting the viewing of pitch decks and uploading files. Developers are currently working to address the problem. Thanks for your patience.

[Gust Support @gustsupport]

@davejamesnewman Hi Dave, I just took a look and I can see that the application is submitted, and showing up for the program in their evaluations.

If you want to refer your contact at the program to us so we can help them see where it is they can email [email protected]