@firstdirect I have been a customer of First for over 40 years & been totally satisfied with their customer service. That is until now. In December I paid for holiday flights with my First Direct Credit card. 9 months later the travel firm made a charge for a monthly subscription
Seemingly with your card details & your email anyone can take any amount from your credit card & @firstdirect couldn’t give a damn. Guess I’m going to be looking for another bank now. As an aside when I tried to move my own money to a savings account paying a better interest rate
Due to unforeseen circumstances needed to come to work on the local train. They only run every 2 hours but one was at the right time. 3 stops, 11 minutes cost of a single £3.90. @andreajenkyns not convincing me to use public transport
Due to unforeseen circumstances needed to come to work on the local train. They only run every 2 hours but one was at the right time. 3 stops, 11 minutes cost of a single £3.90. @andreajenkyns not convincing me to use public transport
@Ofcom for goodness sake get to grips with diesel emissions cold calls. This is just today’s instalment. Can’t block them as they are all different numbers
Totally new annual policy is only £678. What utter codswallop. Just a massive con with no justification other than THE COMPUTER SAYS NO. Well guess what will happen to your loyal customer come renewal THE CUSTOMER SAYS NO Unless you want to retain. Open to offers
@HastingsDirect really don’t get your logic on this one. Daughter sees a new car she likes.She goes onto your app & was told there would be a cost of £199 to change the vehicle for the remaining 6 months of her policy. Car bought. On day of change over she does the change & now
Its £301! When she phoned to find out why she was told ‘the risk factors had changed’ since her initial enquiry. What in 4 days? What risk changes in 4 days? Now you are saying a change of vehicle had a annual additional cost of £602 (on top of the £467 already paid) when a
Need visit now. Paying extortionate amount for mini box which has difficulty connecting to the Q box, teleshopping, hours of adverts & Oops something went wrong messages, hourly. Contact me & get engineer this week
@skytv customer satisfaction not really your thing. No broadband over 24hrs now. Over phone diagnostic-2 calls 1hr each now need an engineer. No s**t told you 2 hrs ago. No engineer available for 8 days. Sort yourselves out. What are we supposed to do for 8 days????? Need visit
@nickgrey get a grip Nick. Ordered an Orca on 13/1 with delivery promised 20. Chased & told now 29. Chased yesterday now told 28 APRIL, yes APRIL. Updates only when I chased. Nothing from your side. It doesn’t take 3 months to make even if you had no stock available on 13 Jan
The cynics amongst us feel you’ve realised how much you’re losing with the £150 discount on this product & are trying to get as many cancellations as possible . Just remember other brands are available. Shame as I’ve got a few of your products.
If your vehicle went into the garage with a braking fault would you expect to wait days without it for parts to be ordered. No you’d expect them to either be in stock or on immediate supply.
@BekoUK congratulations yet more wasted time. After managing to get short notice time off the engineer spent 10 minutes looking at the appliance. A part is needed & will be ordered. Once received another all day appointment will be required. That will be 3 days wasted