first direct

The bank that’s there for you 24/7. Looking to for help? Speak to us @firstdirecthelp.

[first direct @firstdirect]

@kWhBroker I understand it can feel intrusive to be asked what a payment is for. We’re required to ask as part of fraud and scam checks, and anti–money laundering requirements. The checks are designed to help protect you. and make sure payments aren’t being made under pressure - Leanne

[first direct @firstdirect]

@andrewsanger Hi Andrew, thanks for the feedback. I’ve shared it with the relevant team, and we’ll take it into consideration as we move forward. -Abi

[first direct @firstdirect]

@gwensteroony Good afternoon, I'm really sorry to hear this. Should you need any further support with your application, please do get in touch on 03456 100 100.-Natalie

[first direct @firstdirect]

@StickItWTSDS Hi there, thank you for letting us know you had to re-sign in on your existing device. The issue has now been resolved and your feedback will be passed along to the relevant department. - Calam

[first direct @firstdirect]

@nelsonb44 Hi, unfortunately we can't, but we do appreciate the sentiment! I am glad we were able to help you though, we're always available 24/7 365 days a year. -Lou

[first direct @firstdirect]

@LdeM1949 Hi Lesley, I'm sorry that you're frustrated. There's not been a change to our procedure. To stop payments sent in error, beneficiaries not used for 13 months are deleted. Hopefully this helps clarify why we delete old beneficiary details. - Rachel

[first direct @firstdirect]

@LdeM1949 Hi Lesley, I'm very sorry to hear you're unhappy and for any inconvenience this has caused. If you'd like to discuss this further please give us a call on 03456 100 100, and we'll be happy to help. - Christina

[first direct @firstdirect]

@RocketRacer69 Sorry to hear that Seven. -Kelly

[first direct @firstdirect]

@RocketRacer69 This really sounds complicated and nothing we can sort out here. Have you spoken with our Customer Relations Team?-Kelly

[first direct @firstdirect]

@pdw240 Hi PDW240, thanks for letting us know. I will get this feedback sent to the team. -Kelly

[first direct @firstdirect]

@caffeinurse Hi Katie, please can you send us a DM, so we can gather some more information from you. -Lou

[first direct @firstdirect]

@consumervoicer Hi, amazing to hear we could help a fab customer like you, if you need us you know where we are. - Christina

[first direct @firstdirect]

@insittingbourne We're so sorry to hear that you've decided to bank elsewhere Paul, and we hope it goes well there too. We really appreciate your feedback and all the years you've spent here. -Emmanuel

[first direct @firstdirect]

@_100Countries Hi, I am really sorry to hear this. If you want to call in for any further information please call 03456 100 100.-Kelly

[first direct @firstdirect]

For further information on that cover please refer to your letter, our website https://t.co/u5TcKzIxoY or call us direct on 0800 0113461 8am – 10pm Monday to Thursday or 8am - 8pm Friday to Sunday.-Kelly

[first direct @firstdirect]

@_100Countries first directory will close on 31 July. There is some extended cover, at no cost to you, for specific circumstances up to 31 October.