first direct

The bank that’s there for you 24/7. Looking to for help? Speak to us @firstdirecthelp.

[first direct @firstdirect]

@richardember Hi Richard, there's no issue with the app at the moment. That message sometimes appears if your signal isn't strong enough, or it can be cleared by force closing the app. If these don't work, please give our digital team a call on 03456 100 234. -Mikayla

[first direct @firstdirect]

@siheron Hi Simon, hope you are well. I'm afraid tax certificates aren't available online at the moment. If you need your interest details, you can message us through our chat in the App or Online Banking, or call us anytime on 03 456 100 100 and we'll be happy to help. -Stuart

[first direct @firstdirect]

@KBmorph Hi KB, we’re really sorry we’ve left you feeling this way. We understand your frustration and would like to look into what happened. Please call us when convenient, or send us a private message so we can help securely. Thanks. -Abi

[first direct @firstdirect]

@privatehireguy @firstdirecthelp Fantastic! And have a lovely day. - Paul

[first direct @firstdirect]

@privatehireguy @firstdirecthelp Hi.
Can you try "forcing stopping" the fd App, and then try again to make the payment. If you're not sure how to Force stop our App let me know your phone model, and I'll check that for you. - Paul

[first direct @firstdirect]

@GyLtd Hi, I'm sorry that you had this experience with us, whilst I cant comment on any details around this, we'd very much like to look into this further. Please DM us with your full name and postcode but don't send any other personal or security information. -Matt.

[first direct @firstdirect]

@whoitsfor_ Hi Whoitsfor, We are not aware of any issues with the App. I am so sorry you are experiencing problems. What are the issues you are facing? - Rachel

[first direct @firstdirect]

We’re sorry our Online Banking and Mobile App is currently unavailable. Our team are working hard to get everything back up and running as soon as possible.

In the meantime, please don’t delete or re-install our App.

[first direct @firstdirect]

@siheron Hi Simon, customers can withdraw up to £500 per day free of charge from most cash machines. If you'd like to withdraw more or speak to us about this, then please give us a call on 03456 100 100 (if calling outside the UK Call us on [phone].) Thanks - Lorraine

[first direct @firstdirect]

@fustbariclation Hi there, thanks for getting in touch. I can confirm we currently have no plans to change the cards we use - Visa for our credit card facilities, and Mastercard for our debit cards. If we do make any changes in the future, we'll notify all our customers. -Sean

[first direct @firstdirect]

@OlaSpiritedwmn Hi there. I'm really sorry to hear of your experience. If you'd like us to look into this further, please search for @firstdirecthelp and send us a DM. Please include your full name and postcode, no further personal or security information. -Sean

[first direct @firstdirect]

Our Online and Mobile Banking services are now back up and running again. Thank you for your patience and we’re sorry for any inconvenience this may have caused.

[first direct @firstdirect]

@MichelleMa85250 Hi Michelle, sometimes you may have to call us to make a payment depending on the amount but we can certainly do this over the phone for you. The extra checks that we carry out are to protect you and your money. Please get in touch if you would like to discuss your concerns. -Jo

[first direct @firstdirect]

@101Obsolete I do understand your frustration having spent all that time on the phone, but you would need to get in touch with us by phone to investigate the issue. - Paul

[first direct @firstdirect]

@101Obsolete Hi, and I'm very sorry to hear you've had that negative experience today.
As I can't access your details via Social Media, you would need to call in on 03456 100 100 ([phone] from outside the UK) to look into what occurred. - Paul

[first direct @firstdirect]

@paulwrayuk Hi Cllr Wray.

Please can you search for @firstdirecthelp. Then send us a Direct Message (DM) to that twitter account with your request, and we'll be able to help you there. - Paul

[first direct @firstdirect]

@speddmeister You can call Customer Relations directly on 03450 511378, they can log and investigate the complaint for you. They're available Monday to Friday 8am to 8pm and Saturday 9am to 4:30pm. - Calam

[first direct @firstdirect]

@johnnythorburn Hi John, I'm really sorry you're having problems getting logged in. Can you please try log in again and if you continue having problems, please call 03456 100 100 and my colleagues will be happy to help. - Rachel

[first direct @firstdirect]

@raggie147 Hi there Stephen. I'm so sorry to hear about your experience regarding fraud. We'd certainly like to help and escalate this issue for you. Please send us a DM on our page @firstdirecthelp including your full name, post code, and no other personal/security information. -Emmanuel

[first direct @firstdirect]

@joncampling I would like to pass this to our customer relations team to investigate this for you. Please search @firstdirecthelp on X, and send us a DM. Please include you full name and postcode but no other security information. Thank you -Nicola

[first direct @firstdirect]

@Basithkhan1990 Hi Basith, for security, please remove your previous post as it contains your full address. Please send your full name and postcode to First Direct in a direct message so we can look into this for you. -Mikayla