first direct help

Official @firstdirect help account, here for you 24/7. DM or chat with us on mobile or online banking. Don’t post any personal information.

[first direct help @firstdirecthelp]

@sianphysio Hi Sian. I'm really sorry about the service you've received, and I understand your frustration at being out of pocket until its resolved. If you would like to discuss it further, please can you give us a call on 03456 100 100 and ask to speak to our customer relations team. -Alex

[first direct help @firstdirecthelp]

@Alfonsiawarrior Hi there Friedericke. I'm so sorry to hear about your recent experience. We'd certainly like to look into this to help you. Please give us a call anytime on 03456 100 100 ([phone] if you’re outside the UK) and we’ll be happy to help. -Emmanuel

[first direct help @firstdirecthelp]

@carolinecarr139 Hi Caroline, we're sorry to hear about this issue. Our fd perks are provided by a third party, MLP (The Marketing Lounge Partnership). You can reach them by calling 01565 656 458, the lines are open Mon-Fri 9:30-17:30 (excluding public holidays and Bank Holidays). - Calam

[first direct help @firstdirecthelp]

@JL19393021 Sorry to hear about the outcome, as mentioned earlier, please give us a call when you are free on 03 456 100 100, the team are open Monday-Friday 8am-8pm, Saturday 8am-7pm and Sunday 10am-6pm, and we will look into this further for you. -Helen

[first direct help @firstdirecthelp]

@JL19393021 If you could please give us a call when you are free on 03 456 100 100, they are open Monday-Friday 8am-8pm, Saturday 8am-7pm and Sunday 10am-6pm. -Stuart (2/2)

[first direct help @firstdirecthelp]

@JL19393021 Hi Jamie, sorry to hear about the non GBP fees. I think you may need to wait for a response from the company first, however it would be best to speak with our Card Disputes Team as they will be happy to have a chat and see what we can do from our side. (1/2)

[first direct help @firstdirecthelp]

@RocketRacer69 Hi Steven, sorry to hear your having issues with making your Mortgage payment. Please give our Mortgage Team a call directly on 03456 100 198.-Kelly

[first direct help @firstdirecthelp]

@mirts88 Hi Marty, I'll get this feedback passed on to the relevant teams, we're sorry to see you go! - Calam

[first direct help @firstdirecthelp]

@CraigL891 Hi Craig. Thanks for sharing your feedback, we know this may not be the news you wanted to hear and we’ll make sure your comments are shared with the relevant teams. -Alex.

[first direct help @firstdirecthelp]

@jimmycobbler Hi James, I'm really sorry to hear this especially as you have banked with us for so long. First Directory hasn’t been available to new customers since 2020, and as part of our regular reviews of the products we offer, we’ve taken the difficult decision to close it. -Jo

[first direct help @firstdirecthelp]

@JL19393021 Hi there, thanks for getting in touch. We have introduced first direct perks as a one-stop-shop for rewards, offers and freebies for our customers. This is accessed through the fd Mobile Banking App, if you would like to discuss this further please give us a ring. - Calam

[first direct help @firstdirecthelp]

@Alfonsiawarrior I do apologise, but we can only take action on your accounts when you contact us through a verifiable platform, we aren't able to access your account information and take action through X. You will need to call us on 03456 100 100 and we can assist you from there. - Calam

[first direct help @firstdirecthelp]

@Alfonsiawarrior I'm really sorry to hear that you've had to undergo an operation and we hope you have a good recovery. We aren't able to access your account information via this platform so you will need to call us on 03456 100 100 and we'll be happy to help. -Christian

[first direct help @firstdirecthelp]

@cheesy_wotsit Hi, I'm sorry that you're still having problems with trying to DM us, if you have tried to uninstall and reinstall X I would advise you to call us to resolve your query. Please call us anytime on 03456 100 100 ([phone] if you're calling from outside the UK). -Lou

[first direct help @firstdirecthelp]

@lizbaer5 HI Liz, I'm sorry to hear you're unable to log on. We don't have a problem with our app or Online banking. Please could you let me know what's happening and if anything has changed since you last logged on? Thanks -Lorraine

[first direct help @firstdirecthelp]

@SamirAhmed93 Hi Samir, I'm sorry to hear you're having trouble getting back onto the app. There should be an option saying 'I don't have a photo ID'. If you can't see this option please contact our digital support team on 03456 100 234, so they can have a look into it for you. -Abi

[first direct help @firstdirecthelp]

@SMPChorley You're very welcome! -Stuart