first direct help

Official @firstdirect help account, here for you 24/7. DM or chat with us on mobile or online banking. Don’t post any personal information.

[first direct help @firstdirecthelp]

@PyraChaseMixim Hi Mixim - Both customers would need to fulfil the requirement of not having opened a HSBC account since 2018. Katie

[first direct help @firstdirecthelp]

@map18w Hi Mark, we aren't experiencing any service outages at the moment, try force closing our App/ rebooting the device. Failing that give us a call on 03456 100 234 ([phone] if you’re outside the UK) and our Digital Support Team will be happy to help.

[first direct help @firstdirecthelp]

@clyne_conor Hi Conor, sorry to hear you've had to wait to speak with us today. Can I check what number you have called us on? -Stuart

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@usdew @firstdirect Hi Nicholas, thank you so much for your kind words. Your recognition means a great deal to us, and I know our people would be very proud to hear it. I'll be sure to pass your feedback on to the team. -Ashley

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@JonasAn92703986 Hi Jonas Anderson, I am really sorry to hear this. Please can you give us a call so we can look into this for you. Please call 03456 100 100, thanks.-Kelly

[first direct help @firstdirecthelp]

@katie4249 Hi Catherine, fantastic. Thank you for letting us know its all working for you now. -George

[first direct help @firstdirecthelp]

@KernowChris Hi Christopher. Thanks for getting in touch with us today & thanks for the feedback. We're always looking at ways to improve our app and customer experience, so we really appreciate your feedback on the app and perks service. I'll make sure its passed on to the right team. -Alex.

[first direct help @firstdirecthelp]

@ImAliMkhailef Hi Ali, I'm sorry to hear that you are having connection issues and are struggling to contact us. Are you able to borrow a friend or family member's phone to give us a call? For us to proceed we will need to speak to you over the phone. -Christian

[first direct help @firstdirecthelp]

@Alfonsiawarrior Hi there Friedericke. We do use Instagram, X and Facebook but we wouldn't be able to access your accounts here. It would be best to call us anytime on 03456 100 100 ([phone] if you’re outside the UK) and we'll be happy to help provide your balance. -Emmanuel

[first direct help @firstdirecthelp]

@Alfonsiawarrior Hi Friedericke, if you have an external bank, you can set up a payment to your first direct Credit card from there. Otherwise, if you have no access online, you will need to call us. - Kathryn
https://t.co/RXJOWjNlwS

[first direct help @firstdirecthelp]

@johncarter_1 Hello John, sorry you are experiencing an issue with a payment. Please call us on 03 456 100 100 ([phone]) if you're outside the UK and we will be happy to help. -Mags

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@jackbenyon Hi Jack. I do apologise for this, is there any chance you could restart your device? If the problem still persists please call us on 03456 100 100. -Emily

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@NoorRegec Hi Mustafa, please give our Digital Team a call on 03456 100 234 so we can help you with this. -Mikayla

[first direct help @firstdirecthelp]

@NoorRegec Thank you, are you IOS or Android? -Nola

[first direct help @firstdirecthelp]

@SimonShuter @renepower @HSBC Hi Simon, there is yes. There is a limit of £2,000 per cheque when paying it in via the app. -George

[first direct help @firstdirecthelp]

@renepower @HSBC That's great to hear! Thank you for keeping me updated. Thanks - Lorraine

[first direct help @firstdirecthelp]

@captainjaneway5 It depends on the transaction. There are transaction limits but due to security reasons we're unable to disclose what those limits are. If it is picked up for a further check we'll be in touch with you ASAP to confirm it with you. -Alex