first direct help

Official @firstdirect help account, here for you 24/7. DM or chat with us on mobile or online banking. Don’t post any personal information.

[first direct help @firstdirecthelp]

@longtallshazza Hi, I am sorry to hear your having issues with the App. We have not had any other reports of any issues with the App. Please try closing the App down then disconnecting and reconnecting your internet. Please call us on our registered number if this doesn't resolve it. - Phil

[first direct help @firstdirecthelp]

@KernowChris Hi Christopher, I am pleased to hear you like the changes to Standing Orders and Direct Debits in the app. We are always looking to improve and I will pass your feedback onto the relevant team.-Kelly

[first direct help @firstdirecthelp]

@kman1962 Hi. We appreciate this may be inconvenient; however, we need up to date information, even from our most loyal Customer's. While the original account opening has triggered it, and even though it may be closed, it is still something that's needed. -Alex

[first direct help @firstdirecthelp]

@Kirst_lou_ We'd be really sorry to see you go but you can close your Account by going to the 'help' section in the App. Alternatively, you can open an account with another bank and they can arrange to switch your account over to them using the Current Account Switch Service. -Jo

[first direct help @firstdirecthelp]

@SusanAtton Hi, thank you for contacting us regarding this. Please give us a call on 03456 00 24 24. Our account opening team will be happy to look into this for you. Thank you -Nicola

[first direct help @firstdirecthelp]

Our Online and Mobile Banking services are now back up and running again. Thank you for your patience and we’re sorry for any inconvenience this may have caused.

[first direct help @firstdirecthelp]

@ladams888 Hi LAdams, thank you i will pass on this as feedback and if you ever want to discuss anything feel free to call us on 03456 100 100. -Jack

[first direct help @firstdirecthelp]

@MarvinWoodstock Hi, thanks for reaching out. If you can please give us a call on 03 456 100 100, we can pass you through to the Disputes Team who will be able to help. They are open Mon-Fri 0800-2000, Sat 0800-1900 and Sun 1000-1800. -Nola

[first direct help @firstdirecthelp]

@nickyjfisher Good evening Nicky, I’m really sorry to hear you may have been a victim of fraud or a scam on your card – we’re here to help. Please give us a call on 03456 100 267 ([phone] from outside the UK) and we’ll go through your transactions with you. -Bryce

[first direct help @firstdirecthelp]

@MrsTsixtysix Hi Lesley, great to hear your Mortgage is now paid off. There are a lot of checks that need to be done in the background before issuing the final confirmation letter. To get timescales or an update please call us on 03 456 100 100. -Nola

[first direct help @firstdirecthelp]

@longtallshazza Hi there Charlene, I'm really sorry to hear that you've been having issues paying in this cheque. We'd be happy to investigate this with you. Could you please provide us a DM, so we can go into further details together. -Emmanuel

[first direct help @firstdirecthelp]

@Josh_Cascada Hi, You won't be able to do this with first direct statements in the HSBC branch. You can print/download these from Digital Banking or we can send them through the post if you prefer. -Jo

[first direct help @firstdirecthelp]

@Josh_Cascada Hi, this is something we can look into for you once you are all set. Once you are all sorted just drop us a message or give us a call, and we will be happy to assist. -Nicola

[first direct help @firstdirecthelp]

@Josh_Cascada Yes, that's correct. It won't do any harm checking with the branch directly if they are able to allow you to use the printer in some way, though I don't think this will be possible. -Sean

[first direct help @firstdirecthelp]

@Josh_Cascada Hi Josh. Unfortunately the systems in HSBC branches would not allow you to access First Direct statements, so this would not be possible I'm afraid. You can use full service branches to deposit/withdraw money and cheques though. -Sean

[first direct help @firstdirecthelp]

@Josh_Cascada Hi Josh, to qualify for the joining incentive, you will need to transfer your banking over which needs to include at least 2 Direct Debits or Standing Orders and your other account will automatically close on the transfer date. Hope this helps. -Jo

[first direct help @firstdirecthelp]

@Josh_Cascada Hi Josh, yes, you can choose this for all of your accounts with us. Thanks - Andrew