Matthew Hodgkinson

Head of Customer Experience who enjoys cars, watches and chicken nuggets.

[Matthew Hodgkinson @h0dgy]

#NoMusicOnADeadPlanet #LeedsFestival

[Matthew Hodgkinson @h0dgy]

@VEServiceTeam as a first time customer, I'm afraid to say I won't be coming back - regrettably this is the fault of @Hermesparcels and not you directly, but I need a reliable delivery service for contact lenses- my order was due for delivery on Tuesday and still hasn't arrived.

[Matthew Hodgkinson @h0dgy]

@Hermesparcels any chance anyone can tell me if my local friendly courier will actually bother to deliver either of the two separate deliveries they've had for two days yet and not attempted?

[Matthew Hodgkinson @h0dgy]

@Hermesparcels any idea why my 'next day delivery' parcel due yesterday still hasn't been delivered despite being out for delivery since yesterday?

[Matthew Hodgkinson @h0dgy]

@EastMidRailway Thank you - she suggested that her daughter went to the station on her behalf but was told this wouldn't be acceptable as she would have to attend in person in order to prove her eligibility for senior Railcard; is this not the case?

[Matthew Hodgkinson @h0dgy]

@EastMidRailway my vulnerable 84 year old grandma has been advised by your contact centre that she has to break isolation and go to the station in person in order to change her ticket commencing 21st March - is this really the system you have in place & the advice you are giving?

[Matthew Hodgkinson @h0dgy]

@BjssKarenb @BJSSLabs A shame for them but great news for me - see you at 8:30 (I'll drop you an email to confirm)

[Matthew Hodgkinson @h0dgy]

@BJSSLabs hey guys, do you have any tickets left to Velocity tomorrow? Looks like I left it too late on EventBrite... 🤦‍♂️

[Matthew Hodgkinson @h0dgy]

@YodelOnline err...? Where’s my parcel? 😂

[Matthew Hodgkinson @h0dgy]

@victor_truji https://t.co/tmSZ0HsmhH

[Matthew Hodgkinson @h0dgy]

10 Laws Of UX, Illustrated
A handy guide for remembering Fitts’s Law, Jakob’s Law, and more. https://t.co/Lggtp89lcz

[Matthew Hodgkinson @h0dgy]

@YWHelp We only recently moved to the area so Twitter was my first port of call when we noticed discoloured water- really impressed to see such quick responses 😊 shall I drop you a DM so you can update our details?

[Matthew Hodgkinson @h0dgy]

@YWHelp Came here to find this out - great service!

[Matthew Hodgkinson @h0dgy]

That awkward moment when someone at @YSL @yslbeauty pastes the brief into an email instead of the content... also, the twitter icon links to an inactive account too @yslbeautyuk awful first touchpoint with the brand #CustomerExperience #UX

[Matthew Hodgkinson @h0dgy]

The last chance for a sneaky few nights of indulgence... @PrincipalEdinGS there’s one heavily pregnant lady headed your way in need of some rest!

[Matthew Hodgkinson @h0dgy]

@NutcaseOReilly @Principal_Hotel That’s what got us into this predicament #inevitableReply

[Matthew Hodgkinson @h0dgy]

@WorldStoresUK @DunelmUK on hold. Ridiculous.

[Matthew Hodgkinson @h0dgy]

@WorldStoresUK waiting in for delivery after paying £9.99 for next day delivery, but order tracking not showing any info and phonelines down

[Matthew Hodgkinson @h0dgy]

@sk_samirakos Same here - had a call from @ACHICALiving over two weeks ago saying delivery was coming the next day - then nothing...

[Matthew Hodgkinson @h0dgy]

Everything you need to know about working in agile UX https://t.co/eOcrVGzuN7