π¨ OPEN LETTER TO @MakeMyTrip β 70+ DAYS. βΉ40,075. ZERO REFUND. ZERO ACCOUNTABILITY.
I am done being polite.
@deepkalra β Founder & Chairman, @Rajesh_Magow β Co-Founder & Group CEO β this goes directly to you both. Because your customer care team has completely FAILED a paying customer.
Hereβs what happened:
βοΈ I booked a Bengaluru β Doha β Bengaluru round trip on Qatar Airways through MakeMyTrip for βΉ40,075 (Booking ID: NN7AJYDA48378382729)
β Qatar Airways cancelled the BLR-DOH flight. Not me. THE AIRLINE.
π Cancellation request raised β 6 March 2026
π PNR cancelled at airline β 13 April 2026
π Refund request filed with airline β 13 April 2026
π Today β 13 May 2026. 70+ DAYS. STILL NO REFUND.
Your app now says βexpected by 14 May 2026.β That date has passed. My account shows NOTHING.
Your customer care? An absolute joke.
β Promised a response in 48 hours. Never came.
β No proactive updates. No calls. No emails.
β Chat support vanishes after copy-paste apologies.
β I have been chasing YOU for money I never owed.
This is NOT a favour I am asking for. This is MY MONEY for a flight YOUR PARTNER AIRLINE cancelled. I am entitled to a full refund of βΉ36,576 and I want it NOW.
@MakeMyTrip@MakeMyTripCare β you are NASDAQ-listed. You claim to be Indiaβs #1 travel platform. ACT LIKE IT.
Deep Kalra. Rajesh Magow. I expect someone from your leadership to reach out TODAY.
To anyone reading this β if you are considering booking through MakeMyTrip, think twice. When things go wrong, they will ghost you and make you fight for your own money for months.
#MakeMyTrip #ConsumerRights #Refund #QatarAirways #CustomerServiceFail #MMT #DeepKalra #RajeshMagow #FlightCancellation #StillWaiting #TravelIndia
β οΈ A WARNING to every professional who books travel through @MakeMyTrip β read this before you trust them with your money.
My flight (Qatar Airways QR4787, BLR β DOH) was cancelled by the airline on March 8, 2026. Not by me. By the airline. I immediately applied for a refund of βΉ36,576 on March 6th through MakeMyTrip.
It has now been nearly 60 DAYS. I have not received a single rupee.
Here's what I did to follow up:
β Sent formal written complaints
β Called customer care multiple times
β Reached out via chat β repeatedly
β Was stranded in Doha with ZERO support from MakeMyTrip
Here's what I got back:
β "Please wait 45 working days" β Rinku
β "Please allow 48 hours" β Asif
β "Refund will be processed soon" β Pushpa
β "Refund will be processed soon" β Neha
Same script. Different names. Zero accountability.
MakeMyTrip's own tracker showed the refund was expected from the airline by May 4, 2026. That date has PASSED. Still nothing.
Booking ID: NN7AJYDA48378382729
This is not a customer service failure. This is a systemic practice of holding customers' money hostage while hiding behind airline timelines and copy-paste responses.
I am now filing a formal complaint with:
π΄ National Consumer Helpline (https://t.co/AUH2IFeHXV)
π΄ DGCA (aviation regulator)
π΄ My bank for a chargeback
To every travel manager, HR professional, and corporate booker reading this β MakeMyTrip is NOT a safe platform for business or personal travel when things go wrong. They collect your money instantly but when a refund is due, you are on your own.
Tag someone who needs to see this. Share if this has happened to you too.
#MakeMyTrip #ConsumerRights #TravelIndustry #RefundFraud #CustomerExperience #India #CorporateTravel #Accountability
π¨ @MakeMyTrip@makemytripcare It's been nearly 2 MONTHS and I still haven't received my βΉ36,576 refund for a flight YOUR airline partner cancelled!
Booking ID: NN7AJYDA48378382729
PNR: 7WZRT5
Flight: BLR β DOH (Qatar Airways QR4787 Operated By Indigo)
Cancelled: 8 March 2026
Refund requested: 6 March 2026
Your team (Saniya, Rinku, Asif, Pushpa, Neha) has done NOTHING but copy-paste "please wait" responses for weeks. I was stranded in Doha with zero support β no phone, no email response.
This is NOT acceptable. I want my money back NOW or I'm filing a complaint with @RBI_Speaks and the National Consumer Helpline.
#MakeMyTrip #ConsumerForum #RefundScam #Indigo
@makemytripcare Its been 2 months no refund from airline this is pure abuse no airline takes 2 months for refund dont make fool out of ppl. @makemytrip@makemytripcare