Richard Haddon

Kiwi living in France

[Richard Haddon @haddon_richard]

@qatarairways @qrsupport Because of a simple error, it costs a customer 7500€??

We booked and payed for the exact same business class flights the next day and you still refuse to refund us. @qatarairways

[Richard Haddon @haddon_richard]

Update: @qatarairways @qrsupport has decided to refund our business class flights to the amount of 108€, we paid 7500€ for them. They refused to let us board the flight because my wife's marriage name was also featured on her airline ticket (exactly the same as her passport)

[Richard Haddon @haddon_richard]

@qatarairways @qrsupport The names matched exactly the documents and we provided you proof of this with my wife's visa. You have refused to listen to our claim, charging us twice for the same flight and providing ZERO assistance.

[Richard Haddon @haddon_richard]

@qatarairways @qrsupport You responded by saying that is our policy and unfortunately we will not anything, stealing 7500€ from us. We booked an identical flight the next day at our own expense. The manager for Qatar Airways at Brussels aiport called ticketing to change her name but they refused.

[Richard Haddon @haddon_richard]

@qrsupport @qatarairways I have and you have responded already. Just letting other potential customers know that Qatar has stolen 7500€ from us.

[Richard Haddon @haddon_richard]

Almost two weeks and still no response from @qatarairways after taking 7500€ from us

[Richard Haddon @haddon_richard]

@qatarairways Proof they Qatar has no clue what is going on. We have exchanged in private messages, with our travel agency we have filed two formal complaints, yet, nothing.

Absolutely disgusting treatment and theft of thousands of euros from a young family travelling home.

[Richard Haddon @haddon_richard]

@qatarairways forced a young family to be stranded in a foreign country, with no assistance, advice, accommodation or re-booking of flights. Qatar did not allow us to board a flight, my wife and I with our 17 month old baby, because they refused to change.. (continued below)

[Richard Haddon @haddon_richard]

@qatarairways

[Richard Haddon @haddon_richard]

Once again, it was Qatar that refused to let my family and I board our flight home because the decided not to comply with a government request and take my wife's marriage name (which is on her passport) off of her airline ticket.

[Richard Haddon @haddon_richard]

Refund of the original flights we booked, compensation for the hotel we had to pay for or any other gesture that would give evidence to the "world best airline" they advertise so proudly.

[Richard Haddon @haddon_richard]

We were then forced to book and pay for in full more tickets thr next day to be able to fly home. Once again with zero assistance from Qatar Airways - disgraceful treatment of a young family flying home, who did absolutely nothing wrong.

To this day we have had no apology,

[Richard Haddon @haddon_richard]

@qatarairways

[Richard Haddon @haddon_richard]

@qatarairways The superior for Qatar Airways in charge at Brussels aiport called to have the name deleted (as requested by INZ) but this was denied strictly and cruelly by Qatar ticketing, denying us entry onto our business class flight and losing us thousands of euro. #QatarAirways

[Richard Haddon @haddon_richard]

@qatarairways I will be continuing to tweet about this case until my case complaint is dealt with in the correct manner.

[Richard Haddon @haddon_richard]

Qatar Airways denied us boarding on our business class flight (QR194, Feb 24) over my wife's maiden and married name—both of which match her passport exactly. Immigration NZ requested a simple fix, but @qatarairways refused, forcing us to buy NEW tickets at full price.

[Richard Haddon @haddon_richard]

@qatarairways The superior for Qatar Airways in charge at Brussels aiport called to have the name deleted (as requested by INZ) but this was denied strictly and cruelly by Qatar ticketing, denying us entry onto our business class flight and losing us thousands of euro. #QatarAirways

[Richard Haddon @haddon_richard]

@qatarairways A further 24 hrs stranded in Brussels, forced to book a hotel and book new flights the next day (with no help or compensation from Qatar). We lost thousands of € because Qatar refused a simple request from INZ to change my wife's maiden name on the ticket, denying us boarding!

[Richard Haddon @haddon_richard]

3 hrs stranded, no help, no water, with a 17 month old. No solutions were offered to us at all. What happened to customer care ? #QatarAirways #TravelFail @qatarairways