Morgan Hahn

the best is yet to come

[Morgan Hahn @hahn_morgan]

@AmericanAir it is actually mind blowing that you guys lost my luggage over a month ago and there were $5000 worth of items inside and you’re only reimbursing me for $713???? HOW is that fair. No one keeps receipts for every single thing they own/gifts that were given to them.

[Morgan Hahn @hahn_morgan]

@AmericanAir How can you tell me that I need to have itemized receipts for every single thing in my bag in order to be reimbursed? These were $5000 worth of things I’ve had for years or gifts to me. I will not rest until you fix this. You need to make this right

[Morgan Hahn @hahn_morgan]

@AmericanAir you’re seriously only going to reimburse me $713 for luggage that had $5000 worth on belongings? This is actual INSANITY. My credit score has dropped significantly because I have been trying to replace some of the items you lost. I will not rest until you fix this.

[Morgan Hahn @hahn_morgan]

@AmericanAir I have emailed my agent many times with no response. I call him weekly for an update and he says he’s working on it and will email be back and he never does. Please fix this and reimburse me for my bag you lost.

[Morgan Hahn @hahn_morgan]

@AmericanAir it’s been over a month since you lost my luggage. You assigned someone to my claim and they have still done NOTHING. They said they still can’t find my bag. They also have lost the receipts that I have sent TWICE trying to get a reimbursement.

[Morgan Hahn @hahn_morgan]

@AmericanAir please don’t make me write a detailed email to Robert Isom. If no one reaches out to me to solve this problem I will also be alerting the Department of Transportation. Enough is enough.

[Morgan Hahn @hahn_morgan]

@AmericanAir All you have to do is assign someone to my claim so they can review my PPQ I submitted and reimburse me for my luggage. Your customer service team said that is the way to fix this. Please make it happen

[Morgan Hahn @hahn_morgan]

Day 12 since @AmericanAir lost my luggage and still nothing has been done. No one has been assigned to my claim according to their customer service. I’ve submitted 2 PPQ forms and still NOTHING. @AmericanAir this is getting ridiculous!!

[Morgan Hahn @hahn_morgan]

@AmericanAir please just assign someone to my delayed baggage claim and this war can be over 🤝

[Morgan Hahn @hahn_morgan]

@AmericanAir I know y’all are tired of me posting on all social media outlets. All I need is someone assigned to my delayed baggage claim that I made last week and reimburse me for my luggage you lost and I will be silenced. 🫡🤝

[Morgan Hahn @hahn_morgan]

@AmericanAir I know y’all are tired of me posting on all social media outlets. All I need is someone assigned to my delayed baggage claim that I made last week and reimburse me for my luggage you lost and I will be silenced. 🫡🤝

[Morgan Hahn @hahn_morgan]

@AmericanAir please just assign someone to my delayed baggage claim and this war can be over 🤝

[Morgan Hahn @hahn_morgan]

@AmericanAir I was told by customer service to refill out the delayed baggage claim since no representative was assigned to me and I get this notification. I just need someone assigned to my claim and someone to call me regarding it.

[Morgan Hahn @hahn_morgan]

@AmericanAir this is your response when your customers can’t get in touch with anyone over their lost luggage?? This is embarrassing. Instead of finding solutions to help you just make things worse

[Morgan Hahn @hahn_morgan]

@AmericanAir Thank you. I will be sitting with my laptop and phone eagerly awaiting an email or phone call from your team.

[Morgan Hahn @hahn_morgan]

@AmericanAir I submitted my questionnaire last week with no response. The baggage customer service agent who I just spoke to said no one accepted my claim case. They are usually accepted in 24-48hrs. They said it must not have been taken seriously so I need to resubmit it again…

[Morgan Hahn @hahn_morgan]

@AmericanAir There is no way for me to get in touch with your baggage team. The customer service number has an automated reply that hangs up on you when you say you have filed a claim already. Call them yourself and see!

[Morgan Hahn @hahn_morgan]

@AmericanAir I have filled out a claim and a reimbursement form and then you guys just ghost me?? It’s been almost 2 weeks with no email or phone call response. You clearly don’t care about your customers or their personal belongings. You need to fix this.

[Morgan Hahn @hahn_morgan]

Here we are 11 days later after @AmericanAir lost my luggage from a DIRECT flight and still no response and no help. They tell me to call customer service and it does not work. They will lose your luggage and then not even have the decency to do anything.

[Morgan Hahn @hahn_morgan]

@AmericanAir still no response??? Nothing to say about losing my luggage 8 days ago on a direct flight and you guys have done nothing to fix this??

[Morgan Hahn @hahn_morgan]

@AmericanAir super disappointed that I trusted you guys with my luggage. I flew to Miami for my bachelorette trip on Friday and when I showed up to baggage claim my bag was no where to be found. I was told it must have been stolen. My bag still has not shown up. Unacceptable.