@Visible I appreciate the thought, but I DMed you guys @visiblecare a couple hours ago and didn't get a response. Hopefully my newest live chat support person will be more helpful than the last.
After waiting an HOUR in live chat for someone to respond, the troubleshooting tip I was given was to uninstall and reinstall the app thereby also ENDING the chat and putting me back to the end of the chat line. Still without phone service. What's your deal @Visible@visiblecare