Halifax

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[Halifax @HalifaxBank]

@yougotanology Sorry to hear this, we aim to notify customers ahead of closures, and we’re sorry if you didn’t receive this. You can still use nearby branches or the Post Office: https://t.co/ApV33ett8y ^Nandu

[Halifax @HalifaxBank]

@Jason_Techz9 Sorry, direct messaging isn’t available here. For help with your query, please send us a DM to assist you. ^Anisa

[Halifax @HalifaxBank]

@norfolktee Hi there, I’m Sanjay. I'm unable to access your account details through social media. If you’re registered for the Online Banking app, please send us a message by selecting Search > Message us 24/7, and one of our colleagues will be happy to help.

[Halifax @HalifaxBank]

@batleyls Have you raised the formal complaint? Please send us a direct message. ^Pritesh

[Halifax @HalifaxBank]

@batleyls It’s not the service we aim to provide. Once a complaint is raised, we aim to resolve it ASAP. If not: update at 5 working days, progress update at 4 weeks, final response by 8 weeks. ^Jebastin

[Halifax @HalifaxBank]

@MrKroupi Hi there, sorry you’re having trouble, especially while abroad. In the meantime, please check and try logging in via Online Banking on the desktop or mobile site and I understand calling from abroad can be expensive, please DM us, and we can guide you through this .^ Trevor

[Halifax @HalifaxBank]

We're sorry the app and online banking have been down. They're now up and running. Thanks for bearing with us.

[Halifax @HalifaxBank]

@Kaaayliii_xo She can call us on 0345 720 3040 (or [phone] from outside the UK). Our lines are open 8am–6pm, 7 days a week (closed on bank holidays), and we’ll look into this and raise a claim.
Please reassure her, this can happen with ATMs, and we’ll help get it sorted 👍^Nandu

[Halifax @HalifaxBank]

@Kaaayliii_xo Hi there, I am Raj. Thanks for reaching out.

We’re sorry to hear this, it can be worrying. She can call our Telephone Banking team on 0345 720 3040 or [phone] (from outside the UK). Lines are open 24/7 for automated help and 8am–6pm for advisers.

[Halifax @HalifaxBank]

@Alandw Hi Alan, I’m Anisa. Thanks for reaching out.

I’m sorry to hear you’re finding it difficult to speak to someone about your issue. If you could share a bit more detail about your query via direct message, to assist you.

[Halifax @HalifaxBank]

@marvinduke13 And are you getting messages on your registered phone number? Also, please let us know the content of the messages. ^Pritesh

[Halifax @HalifaxBank]

@marvinduke13 Can you please confirm whether you hold an account with us? ^Anand

[Halifax @HalifaxBank]

@Eve570319434558 Hi Eve. I'm sorry you are having trouble using the app. May I know what error are you getting when you try? ^Pritesh

[Halifax @HalifaxBank]

@DaveyChaps Hi Dave. I'm sorry you are having trouble using the app. May I know what error are you getting any error message when you try? Please send us a direct message. ^Pritesh

[Halifax @HalifaxBank]

@78DarknessTour You’re welcome. Feel free to get in touch if there’s anything else you need. ^Kaif

[Halifax @HalifaxBank]

@Vanessa_L_Adams Thanks for letting us know. We're glad you've been able to submit the form. ^Neha

[Halifax @HalifaxBank]

@78DarknessTour I'm sorry you are having trouble using the app. Are you getting any error message when you try? Please send us a direct message. ^Pritesh

[Halifax @HalifaxBank]

We’re aware some customers are having issues with our app and online banking. We’re really sorry about this. We’re working hard to fix it and will let you know as soon as we’re back to normal.

[Halifax @HalifaxBank]

@garrypartington Hi Garry. I'm sorry to hear about your experience. May I know which account do you hold with us? Please send us a direct message. ^Pritesh