USDOT is concerned by Southwest’s unacceptable rate of cancellations and delays & reports of lack of prompt customer service. The Department will examine whether cancellations were controllable and if Southwest is complying with its customer service plan.
@ChrisKPolansky@GovStitt@utulsa TU poli sci student here! I haven’t heard anything about this and usually any visit by a government official incurs a LOT of publicity. Keep us updated!