Hal Stanley @halstanley - Twitter Profile

"Customization is a killer. Three words - Simple. Standard. Scalable. That's key to the transition from onsite to virtual delivery." - George Humphrey, VP & Managing Director, Service and Delivery Research, TSIA #TSW21

0

2

1

0

halstanley retweeted

TSIA (Technology & Services Industry Association)

@TSIACommunity

almost 5 years ago

“On our websites, we all talk about delivering outcomes but we have a gap in the ability to measure those outcomes.” @thomaslah_tsia #TSW21

TSIACommunity's tweet photo. “On our websites, we all talk about delivering outcomes but we have a gap in the ability to measure those outcomes.” @thomaslah_tsia #TSW21 https://t.co/adQPdPPcFd

0

2

1

0

Who to follow

Stephen Horan, Ph.D., CFA, CIPM, CAIA

@Stephen_Horan

Director, Master of Science in Finance and Investment Management, University of North Carolina at Wilmington Executive Director, Financial Planning Review

Saurabh Kathuria

@Saurabh_INS

halstanley retweeted

TSIA (Technology & Services Industry Association)

@TSIACommunity

over 5 years ago

In the past, partners have been the path to successfully deliver products to the emerging geographies, so why not use partners to extend your customer success function to those customers as well? Read more 👇 https://t.co/e50U1qX61j #xaas #saas #channelpartner #tsia

TSIACommunity's tweet photo. In the past, partners have been the path to successfully deliver products to the emerging geographies, so why not use partners to extend your customer success function to those customers as well? Read more 👇 https://t.co/e50U1qX61j #xaas #saas #channelpartner #tsia https://t.co/CkmKV7O7c5

0

4

1

0

halstanley retweeted

TSIA (Technology & Services Industry Association)

@TSIACommunity

over 5 years ago

In this blog post by @halstanley you'll discover why the role of service offer leaders in this ongoing industry transformation has never been more critical. https://t.co/VPB9W7NgCd #technologyserviceoffers #serviceofferportfolio #serviceoffer #tsiablog

TSIACommunity's tweet photo. In this blog post by @halstanley you'll discover why the role of service offer leaders in this ongoing industry transformation has never been more critical. https://t.co/VPB9W7NgCd #technologyserviceoffers #serviceofferportfolio #serviceoffer #tsiablog https://t.co/vsbZDARI9J

0

2

1

0

halstanley retweeted

TSIA (Technology & Services Industry Association)

@TSIACommunity

over 5 years ago

On the virtual stage now at #TSIAInteract! "You have to deeply understand the customer and their goals and start every conversation with what they want to do with their business. Empathy is going to be key." @BillRMcDermott @servicenow! 👏👏👏

TSIACommunity's tweet photo. On the virtual stage now at #TSIAInteract! "You have to deeply understand the customer and their goals and start every conversation with what they want to do with their business. Empathy is going to be key." @BillRMcDermott @servicenow! 👏👏👏 https://t.co/rJkEaVH67o

0

6

2

0

halstanley retweeted

TSIA (Technology & Services Industry Association)

@TSIACommunity

over 5 years ago

"Stop calling the technology the product. As an industry, we must think in terms of a complete offer which includes technology, services, and data analytics." Hal Stanley, TSIA, Sr. Director, Service Offer Portfolio Research. #tsiainteract #serviceoffermanagement

TSIACommunity's tweet photo. "Stop calling the technology the product. As an industry, we must think in terms of a complete offer which includes technology, services, and data analytics." Hal Stanley, TSIA, Sr. Director, Service Offer Portfolio Research. #tsiainteract #serviceoffermanagement https://t.co/d6AxWASkbM

0

3

0

halstanley retweeted

Nick Mehta

@nrmehta

almost 6 years ago

We got our outside-in benchmark on our #CustomerSuccess operations from our friends at @TSIACommunity today, led by @philnanus. Even we need external input and we learned so much. If you're not getting advice from TSIA, you're definitely missing out.