Dear @PTCLOfficial, what is up with your staff unilaterally deciding an issue doesn't exist if the customer misses a call? I missed a couple of calls on a Sunday morning and magically my internet problem is marked "resolved"? It is still disconnecting frequently.
@n0tAmad Great initiative! But a quick operational question: will you offer a formal investigation & resolution process for both parties? Allowing users to verify claims & businesses to challenge fake flags protects everyone. Otherwise, how is it different from Truecaller or Trustpilot?
@PTCLOfficial@PTCLOfficial
I’m exhausted from having to explain the same issue to a new person every day.
Your WiFi 5 routers are heavily underpowered and overheat a lot. Even my 5-year-old laptop and phone have at least WiFi 6, if not Wifi 7.
Please allow me to test and use my own router.
Dear @PTCLOfficial,
I have been a 100Mbps customer for 2+ yrs. My 2.4GHz band consistently has given me 80-90Mbps (I have speedtest history).
Now for many days, the 2.4GHz is stuck at max 50Mbps, keeps dropping, with very high latency on both download and upload speeds.
@StormFiberPK An old customer here. When are you coming to Bahria Town & Bahria Orchard Lahore? Three years ago your staff assured me that agreements with BTL are ongoing and it'd be a matter of months.
There's a huge community here waiting for more & better internet providers.
@PTCLOfficial Please stop closing my complaints without any resolution to the problem. This is the second time your staff promised to get back to me, only for me to find out two days later that my complaint was closed without any confirmation from me.
Both bands are part of the service I pay for. The remarks of your staff and their inability to understand this problem is disappointing. It's fiber GPON, 2.4GHz does give 80-90+ Mbps normally.
Kindly resolve this urgently.
I have tried to resolve this on my own without any help from PTCL. I tried different channels, changed settings, and optimized everything possible — but the issue remains.
Ping is not the only thing that matters. High latency during downloads & uploads is affecting my usage.
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@YouTube@TeamYouTube My channel was terminated as per "spam/scam" policy. I believe this is a misunderstanding. I only shared links to my social media & Patreon for educational resources, transparent in all videos/captions. No spam/scam. Please review.
https://t.co/thRYFeyzGv
@TeamYouTube It's been a week now, and I still haven't received any email regarding my appeal. My channel is an essential part of my teaching portfolio. Please resolve this faster.
@Nazia9nazo@TeamYouTube Happened to me the same way, out of nowhere. I am still waiting for their response after my appeal. I am an online teacher and even though I don't upload enough, nor have many subscribers, this is a gut punch.