Helena Hernandez

َ Technical Specialist & Video Contents Educator • Università Bocconi. Cybersecurity expert with xpertise in cryptocurrency and blockchain.

[Helena Hernandez @hanaalsaady1]

Deliver .?!

[Helena Hernandez @hanaalsaady1]

@55TMLl try

[Helena Hernandez @hanaalsaady1]

See this

[Felicia Anderson @55TMLl]

See this

[Helena Hernandez @hanaalsaady1]

Hello Ben,

The “no signature for input 0 present” and error 58 messages may indicate a signing or transaction issue. Please DM with the affected device and app details so we can investigate further. Remember to Follow back so we can assist you directly.

[Ben Emma @BenSTCIL]

@Ledger_Support I keep getting this error trying to send “no signature for input 0 present” when I try to send on each of my devices and a 58 error. Losing confidence, I can’t even send coins out of ledger wallet.

[Helena Hernandez @hanaalsaady1]

Hello,

We understand the issue. Please DM with more details about the access problem so we can review it and assist you further. Remember to Follow back so we can continue support directly.

[Mkhazman @HaunterMan]

@electroneum @Tangem I cannot access my etn wallet now

[Helena Hernandez @hanaalsaady1]

Hello James,

If BDAG isn’t currently supported on Tangem, avoid transferring assets until network compatibility is confirmed. DM with your setup and we’ll help review your available options. Please follow back so we can assist you directly.

[James @JamesAguaviva]

My wallet is Tangem wallet and bdag network is not supported right now. What should I do?

Thank you.

J.

@blockdagnetwork

[Helena Hernandez @hanaalsaady1]

For Base tokens, we recommend using a trusted wallet with full Base network support and strong security features.

[WEN! @Est2009182342]

@humanbeingET What’s best wallet to hold base tokens on?

[Helena Hernandez @hanaalsaady1]

Hi

[Lenny @LDD3vine]

@CoinbaseAssets @coinbase @CoinbaseExch But how do I send mamo from coinbase to base app? I just sent 50 for a test and not showing up

[Helena Hernandez @hanaalsaady1]

Hello Jordan,

The current limitation is related to the supported Solana secret-key format. Please send a DM, With the key format/details so we can review the issue and assist further. Follow back so we can continue to assist you directly.

Thanks.

[Jordan Harband @ljharb]

@jessepollak how come base/wallet still can’t import 58 bit (solana) secret keys?

[Helena Hernandez @hanaalsaady1]

Hello,

The recent update may have affected support for certain assets or networks, which can prevent transfers from being completed. Please send a DM with the asset and network you’re trying to use so we can look into the issue further. follow back so we can assist you directly.

[f8thful 🌊 @jpgf8thful]

@jessepollak why can I not send certain assets out of my base wallet after the update?

[Helena Hernandez @hanaalsaady1]

Greetings Boyd,

We can help you identify the cause and guide you through the appropriate troubleshooting steps. Please DM with more details and follow back so we can assist you further.

[Helena Hernandez @hanaalsaady1]

Hello Good day,

We can help review the GLMR migration and the paused transfer to Binance. Please DM with the details and follow back so we can assist you further and check the appropriate network and transfer steps.

[ram krishna silwal @ramkrishnasilw6]

@NovaWalletApp I still have glmr in nova wallet , how can I migrated those token to base. I wanna transfer it yo Binance but it showed paused transfer.

[Helena Hernandez @hanaalsaady1]

Greetings Sherri,

We’d be happy to look into this and help determine why Coinbase Wallet isn’t showing as a connection option. Please DM with the platform and device you’re using, and follow back so we can assist you further.

[Sherri Insprucker @slp08081986]

@TheReal1BNicole When I try to connect my wallet coinbase wallet isn't one of the options. Can anything be done about it?

[Helena Hernandez @hanaalsaady1]

Hello Perry,

Please follow back and send a DM, Along with the details so we can assist promptly. We’ll review the Base → Coinbase transfer and help identify why your Ledger tokens aren’t displaying.

Thanks.

[Perry Normand @PerryNMD1]

Hi I have money stuck on
@base
wallet trying to transfer to
@coinbase
wallet having issues and I can't find my tokens on ledger wallet also, why won't support help how do I fix this please help this is urgent.

[Helena Hernandez @hanaalsaady1]

Hello Greetings,

Sorry you’ve been dealing with this for so long. Please send a DM with the exact error message, your device/OS, and Base Wallet version so we can investigate the AVAX → USH swap issue. Remember to follow back so we can assist you directly.

Thanks.

[J.Classic-Maestro ⚔️ @JClassicMaestro]

What up @baseapp I could use some help with an ongoing wallet issue.

It's been a few weeks and I haven't been able to swap $AVAX → $USH on @LFJ_gg using Base Wallet.

My wallet detects and displays my AVAX balance, but whenever I attempt the swap, I receive:

[Helena Hernandez @hanaalsaady1]

Hello Ashe,

We’re aware that wallet balances may occasionally fail to sync. Please DM with your device details and a screenshot of the issue, Remember to follow back so we can investigate and assist you directly.

[Helena Hernandez @hanaalsaady1]

Hi there,

Sorry you’re experiencing this. Please send a DM along with your wallet address and a screenshot of the stuck transaction, Follow back so we can review the issue and assist you further.

[Hexiclown 👊 @Samlovecrypto]

Any one else have monad stuck in base wallet? Any solution?
@monad

[Helena Hernandez @hanaalsaady1]

Hi! You may need to add Vanar Chain to MetaMask before withdrawing VANRY from MEXC. Please DM with your MetaMask version and withdrawal) and follow us back so we can assist securely.

[Crypto Boy @CryptoB786]

@Vanarchain i am trying to withdraw Vanry from MEXC to Metamask but there is no option of Vanar chain on Metamask as MEXC only support Vanar Chain network for withdrawal. What to do?

[Helena Hernandez @hanaalsaady1]

Greetings Prince,

Sorry you’re having trouble connecting Phantom to Poly Inc. Please send a DM along with your device/OS version and a screenshot of the issue so we can verify mobile compatibility and assist. Kindly Follow back to we can keep assisting you directly.

[Helena Hernandez @hanaalsaady1]

Hi Artee,

Sorry you’re experiencing this. Please DM along with your device/OS version and a screenshot of what appears after Phantom opens, so we can investigate the connection issue. Remember to follow back so we can assist you directly.

Thanks.

[Artee 🐂🀄 @ArtVandelaySOL]

@FireDoji @kaish3n @initwithcarl When i open the mobile app and hit "sign in" and then select "phantom wallet " it takes me to my phantom wallet and then no other options to connect to pump mobile or connect my wallet. Any idea what's going wrong?