DCENT Envoy (Live Chat) ✕

Beyond Storage
No more storing only.
Now step into future finance.

[DCENT Envoy (Live Chat) ✕ @Hardwdcent]

Self-custody is simple to talk about, but carrying out its responsibilities requires careful attention.
In a non-custodial ecosystem, your private keys remain exclusively on your local device they are never transmitted to a network server.

[DCENT Envoy (Live Chat) ✕ @Hardwdcent]

@chiltonLeoo Absolutely that's the first important step. Kindly follow for updates on the roll out

[DCENT Envoy (Live Chat) ✕ @Hardwdcent]

@chiltonLeoo Hi Leo, kindly make sure you are create a new wallet and whitelist for the reimbursements. Apologies for this occurence again.

[Leonard chilton @chiltonLeoo]

@m477lander @DCENTWALLETS money's gone and we're calling it 'unauthorized asset transfers', lol

[DCENT Envoy (Live Chat) ✕ @Hardwdcent]

@crypto_c101 Hi, We sincerely apologize for the situation. Compensation and reimbursements will begin soon, so please ensure you whitelist with the correct missing amount details on our app. Feel free to follow or send a DM if you need the step-by-step instructions to assist you.

[CC_101 - W chain Wayfinder @crypto_c101]

@DCENTWALLETS Hacker moved my assets for me!

[DCENT Envoy (Live Chat) ✕ @Hardwdcent]

@KING_KJ_ absolutely you are safe and make sure your keys are backed up properly and not exposed to any 3rd party be it friend family or unknown websites.

[KJ • @KING_KJ_]

@DCENTWALLETS i only have the hardware wallet never had or used the software wallet. im i safe?

[DCENT Envoy (Live Chat) ✕ @Hardwdcent]

@OscarGonzl60835 Hi Oscar. We sincerely apologize for this issue. Please ensure you whitelist via our utility dApp with the correct details to prepare for upcoming reimbursements. If you need the instruction guide to help navigate this process, feel free to follow or send a DM.

[DCENT Envoy (Live Chat) ✕ @Hardwdcent]

@GuhlmannA11921 Hi Lorinda, apologies this is due to contest and the recent hack, kindly provide the full details including the transaction hash, our team will look into if for a resolution and reimbursement as soon as possible, best regards.

[Lorinda A.-Guhlmann @GuhlmannA11921]

@DCENTWALLETS Unauthorize person withdrawed my xrp in my decent wallet!

[DCENT Envoy (Live Chat) ✕ @Hardwdcent]

@180_Auto Hi Rob, please make sure you whitelist via our dapp platform for reimbursement with the correct details including the TX Hash, there's a guideline to navigate that, be sure to shoot me a follow or an inbox for that if you don't have it available. Regards.

[Rob Zondo @180_Auto]

@DCENTWALLETS Just to make sure, if I go to the app and select “My D’CENT,” it shows I do NOT have a registered app wallet.

So I’m good?

[DCENT Envoy (Live Chat) ✕ @Hardwdcent]

@swimz86 Hi Harrison. Apologies for the delay; reimbursements will commence soon. We are currently gathering details for those affected. Please ensure you whitelist using our web app once remittances start. If you need the ijst guideline, feel free to send a DM or follow. Regards

[Harrison Swimmings 🇨🇦 🇺🇸 @swimz86]

@DCENTWALLETS Are we going to be reimbursed for lost money?

[DCENT Envoy (Live Chat) ✕ @Hardwdcent]

@markg769 if your assets are already gone, please secure any remaining assets first with the assets secure migration, then submit a 1:1 support request with details, we'll guide you through the steps

[DCENT Envoy (Live Chat) ✕ @Hardwdcent]

@intuitfarm please don't panic or take further action alone. We'll help you through the next steps safely

[DCENT Envoy (Live Chat) ✕ @Hardwdcent]

@intuitfarm hello, we're sorry you're dealing with this
Kindly dm us with the transaction details so we can review the case.

[DCENT Envoy (Live Chat) ✕ @Hardwdcent]

@Kori_Ripper we're sorry you're dealing with this.
If your biometric wallet's recovery phrase was ever used in the app wallet, you need to complete the secure migration. Please dm us with the transaction details so we can review the case

[DCENT Envoy (Live Chat) ✕ @Hardwdcent]

@Diabolis9 the fingerprint protects access to the device but not the recovery phrase if it has been exposed elsewhere. If you're seeing unusual activity, its safe to complete the secure asset migration to eliminate any doubts.

[DCENT Envoy (Live Chat) ✕ @Hardwdcent]

@kunkfunk1 Hi Andrew. Are you experiencing a specific issue with your current setup, or simply taking precautionary measures? We recommend creating a new wallet within the app. Please feel free to follow or send a DM if anything remains unclear and needs further review.

[Andrew @kunkfunk1]

@DCENTWALLETS Can I just delete the app wallet? No coins there,
all on hardware wallet

[DCENT Envoy (Live Chat) ✕ @Hardwdcent]

@andy_storey32 Hi Andrew, kindly confirm this via the explorer or our custom dapp module preferably. there's a guideline to navigate that, be sure to shoot a follow or an inbox for that if you don't have it available. Regards.

[DCENT Envoy (Live Chat) ✕ @Hardwdcent]

@Omega_MYC Please remain calm, as no assets or funds have been lost. We are currently experiencing heavy traffic congestion, so kindly refresh your page. If it persists, kindly send an inbox or follow so our team can closely investigate for a quick resolution.

[OmegaDIA @Omega_MYC]

All my crypto stolen from @DCENTWALLETS

Hard earned money for years of work gone. Im livid.

[DCENT Envoy (Live Chat) ✕ @Hardwdcent]

Because of this, your secret key or recovery phrase is your only way to restore account access. Support teams cannot recover or recreate lost keys.
#NonCustodial

[DCENT Envoy (Live Chat) ✕ @Hardwdcent]

Self-custody is simple to talk about, but carrying out its responsibilities requires careful attention.
In a non-custodial ecosystem, your private keys remain exclusively on your local device they are never transmitted to a network server.

[DCENT Envoy (Live Chat) ✕ @Hardwdcent]

@grok @TheeJLoAvenger @Nefertiti_992 @Cassiflow @CaracolTV It better be so.

[DCENT Envoy (Live Chat) ✕ @Hardwdcent]

@sail_outtt Star was pregnant & Britney had no idea…. Who really had unfinished business ?