Harri Thomas

Growth at Great Question | Previously Founder of Respondent, Ex UXR at Meta

[Harri Thomas @harri_thomas]

Cc @jmspool for the inspo

[Harri Thomas @harri_thomas]

business tip.

INSTEAD OF SAYING
“i do research”: esoteric, does not sound productive

SAY
“i make confident decisions on critical strategic challenges”: impactful, a real go-getter, crucial to the business

[David Hoang @davidhoang]

I've been so impressed with @greatquestionco and all the great features they've been adding—the best two-way mirror session tool.

[Harri Thomas @harri_thomas]

@nedwin First it was blue men, now it’s white background and bold text, is this next? I hope so.

[Harri Thomas @harri_thomas]

The insight
Researchers depiction of the insight
The customer

[Ned Dwyer @nedwin]

Repping @greatquestionco at the #advancingresearch conference with @harri_thomas

[Harri Thomas @harri_thomas]

Excited to join @greatquestionco - onwards!

[Ned Dwyer @nedwin]

Welcome @harri_thomas to @greatquestionco !

Three years in the making.

For those who don't know Harri he is the former co-founder of B2B recruitment platform Respondent, and has been a long-time GQ supporter & investor.

Things are heating up!

[Harri Thomas @harri_thomas]

So if you want to do something unique, it's about choosing WHEN to solicit feedback.

And/or you could solicit throughout, and ignore it. Both work.

[Harri Thomas @harri_thomas]

A compelling argument against UX research goes something like "Every time you get feedback, you become slightly more mainstream, slightly more aligned with the zeitgeist and slightly less unique".

True.

But users value utility over uniqueness (most of the time). Also true.

[Harri Thomas @harri_thomas]

@AliAbdaal The Done Club

[Harri Thomas @harri_thomas]

@gregisenberg I do this with a fitness club. It’s a WhatsApp group, and if you miss sending ‘done’ to the group for two days of workouts in a row, you’re out of the group, until the start of the next month. People can’t wait to get back in and try again!

[Harri Thomas @harri_thomas]

My number one UX Research tip will always be:

"Add 'none of the above' to your survey response options"

[Harri Thomas @harri_thomas]

'And here's the kicker,' 'in a nutshell,' and 'charting the course' are like the secret handshakes of ChatGPT writers.

[Harri Thomas @harri_thomas]

@leehaynes Yes! This is the deal breaker for me.

[Harri Thomas @harri_thomas]

Each layer moves faster than the one below it.

Aiming to influence culture is a decades or years long pursuit. But if you start with fashion and commerce, you can work your way deeper, and deeper.

- diagram from Stewart Brand

[Harri Thomas @harri_thomas]

@theavfcfaithful I wish they would put the star outside of the badge at the top, like every other club does. As it stands, there is no room for any more European Cup wins in the crest. And the lion looks like he's struggling to juggle it tbh

[Harri Thomas @harri_thomas]

@eliblee @phalcehoods 👌🏼 + 🤯

[Harri Thomas @harri_thomas]

You have a piece of time and you can choose to decorate it how you wish

[Harri Thomas @harri_thomas]

I ❤️ Duolingo

[Nico Wittenborn @ncsh]

'there will never be $10B consumer subscription companies'

[Harri Thomas @harri_thomas]

"I feel constant pressure, almost entirely of my own making, to be more driven, to aspire to larger public work, something grander, more life-changing, more important." - notes from a Handyman.

https://t.co/gUHBjtIJEj